Endpoint Support Lead – Help Desk

State of South Carolina; Columbia (SC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Paid vacation (15 days)

Sick leave (15 days)

Holidays (13)

Paid Parental Leave

State Retirement Plan

Deferred Compensation

Job summary

State of South Carolina's Department of Labor, Licensing and Regulation (LLR) is seeking a Help Desk Manager to lead the support desk team and coordinate desktop, laptop, and application services across the agency. The role emphasizes supervision, priority-based ticket routing, and acting as a technical resource for users.

The position involves maintaining hardware/software, managing MFA tokens and Mitel phone systems, and contributing to asset management and security policy adherence.

Qualifications

• A bachelor's degree and experience in automated information or communication system design, installation, operation, or repair.
• Related experience may be substituted for the bachelor's degree on a year-for-year basis.

Responsibilities

• You will serve as the Help Desk manager, including supervising assigned staff.
• You will review and assign help desk requests based on priority and immediate Agency needs and monitor assigned requests.
• You will troubleshoot, repair, and resolve routine to complex software and device issues and serve as a technical resource for users.
• You will install, configure, troubleshoot, and maintain simple to moderately complex customer hardware and software.
• You will serve as the Agency endpoint coordinator, acting as a liaison to users on issues of desktops, laptops, virtual machines, and applications, including providing notification of needed replacements and upgrades.
• You will assist in managing the Agency’s anti-virus, encryption, and data loss prevention and applications.
• You will provide back-up duties and assistance with assigning and disabling MFA tokens, Microsoft Office 365, and the Mitel phone system administration.
• You will assist in IT inventory management, including performing quarterly audits and preparing assets for disposal.
• You will complete other duties including, but not limited to, providing data on problematic trends, ensuring information security and assurance policies, principles and practices are applied, and other related duties.

Skills

Help desk management

Staff supervision

Troubleshooting

Customer support

Education

Bachelor's degree

Tools

Office 365

Job description

State of South Carolina's Department of Labor, Licensing and Regulation (LLR) is seeking a Help Desk Manager to lead the support desk team and coordinate desktop, laptop, and application services across the agency. The role emphasizes supervision, priority-based ticket routing, and acting as a technical resource for users.

The position involves maintaining hardware/software, managing MFA tokens and Mitel phone systems, and contributing to asset management and security policy adherence.