Endpoint Systems Engineer — Desktop & Security Innovator

Pegasystems; Waltham (MA); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Pay + bonus incentive

Employee equity

Job summary

Pegasystems is seeking a Desktop Engineer to join the IT Client Services team in the United States. You will help create the top end-user and client computing experience, manage small to mid-size projects, and contribute to endpoint design and security.

You will administer Ivanti, Intune, and Jamf, deploy software and patches, and maintain Windows/macOS image builds. The role emphasizes collaboration with vendors, peers, and end-users in a fast-paced environment, with ongoing opportunities for

Qualifications

• 4+ years experience in a technical related field.
• At least 1+ Years’ experience in desktop engineering with demonstrated ability to learn new technologies.
• Hands on experience in image creation process Windows 10 and/or macOS X.
• Knowledge of Microsoft patching processes for Office 365 and Windows 10.
• Experience with Microsoft Intune for Windows software management.
• Knowledge of either the Windows or Apple Macintosh Operating Systems.
• Experience with endpoint administration tools such as Ivanti, SCCM, ManageEngine or Jamf.
• Experience with desktop security agents such as Crowdstrike, Cyberark, Symantec, or similar tooling.
• Experience leading or participating in projects like new software rollouts, OS upgrades, migrations, and acquisitions.

Responsibilities

• Manage small level projects when assigned.
• Develop project timelines, identify milestones, communicate and present progress.
• Contribute as subject matter expert for projects led by internal Desktop Engineering and other functional areas within IT infrastructure.
• Administrate endpoint environments utilizing Ivanti, Intune, and Jamf.
• Deploy software, patches, and updates as required.
• Create and maintain image builds for Windows and/or Mac devices.
• Establish procedures for user support, compliance, and environment configurations.
• Maintain application environments for Desktop Engineering owned applications, in areas such as elevated privilege management, anti-virus, group policy, device health and monitoring, and more.
• Identify opportunities for continuous improvement.
• Manage vendor relationships and delivery of services and resolutions.
• Meet security compliance regulations and manage licensing.
• Troubleshooting of highly complex issues.
• Act as a point of technical escalation and technical mentor to other members of IT Client Services teams such as helpdesk and user support.
• Work with other functional areas within and outside of IT.
• Contribute to the strategy and direction in the design and security of the endpoint environment.
• Remain aligned with industry best practices, and new technology releases.

Skills

Technical troubleshooting

Project leadership

End-user support

Team collaboration

Adaptability

Tools

Ivanti

Intune

Jamf

SCCM

ManageEngine

Job description

Pegasystems is seeking a Desktop Engineer to join the IT Client Services team in the United States. You will help create the top end-user and client computing experience, manage small to mid-size projects, and contribute to endpoint design and security.

You will administer Ivanti, Intune, and Jamf, deploy software and patches, and maintain Windows/macOS image builds. The role emphasizes collaboration with vendors, peers, and end-users in a fast-paced environment, with ongoing opportunities for