Endpoint Systems Engineer

Pegasystems; Waltham (MA); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Pay + bonus incentive

Employee equity

Job summary

Pegasystems is seeking a Desktop Engineer to join the IT Client Services team in the United States. You will help create the top end-user and client computing experience, manage small to mid-size projects, and contribute to endpoint design and security.

You will administer Ivanti, Intune, and Jamf, deploy software and patches, and maintain Windows/macOS image builds. The role emphasizes collaboration with vendors, peers, and end-users in a fast-paced environment, with ongoing opportunities for

Qualifications

• 4+ years experience in a technical related field.
• At least 1+ Years’ experience in desktop engineering with demonstrated ability to learn new technologies.
• Hands on experience in image creation process Windows 10 and/or macOS X.
• Knowledge of Microsoft patching processes for Office 365 and Windows 10.
• Experience with Microsoft Intune for Windows software management.
• Knowledge of either the Windows or Apple Macintosh Operating Systems.
• Experience with endpoint administration tools such as Ivanti, SCCM, ManageEngine or Jamf.
• Experience with desktop security agents such as Crowdstrike, Cyberark, Symantec, or similar tooling.
• Experience leading or participating in projects like new software rollouts, OS upgrades, migrations, and acquisitions.

Responsibilities

• Manage small level projects when assigned.
• Develop project timelines, identify milestones, communicate and present progress.
• Contribute as subject matter expert for projects led by internal Desktop Engineering and other functional areas within IT infrastructure.
• Administrate endpoint environments utilizing Ivanti, Intune, and Jamf.
• Deploy software, patches, and updates as required.
• Create and maintain image builds for Windows and/or Mac devices.
• Establish procedures for user support, compliance, and environment configurations.
• Maintain application environments for Desktop Engineering owned applications, in areas such as elevated privilege management, anti-virus, group policy, device health and monitoring, and more.
• Identify opportunities for continuous improvement.
• Manage vendor relationships and delivery of services and resolutions.
• Meet security compliance regulations and manage licensing.
• Troubleshooting of highly complex issues.
• Act as a point of technical escalation and technical mentor to other members of IT Client Services teams such as helpdesk and user support.
• Work with other functional areas within and outside of IT.
• Contribute to the strategy and direction in the design and security of the endpoint environment.
• Remain aligned with industry best practices, and new technology releases.

Skills

Technical troubleshooting

Project leadership

End-user support

Team collaboration

Adaptability

Tools

Ivanti

Intune

Jamf

SCCM

ManageEngine

Job description

Pega is on the cutting edge of technology, this is your chance to get your hands on, leading technologies and solve interesting problems. The IT Client Services team at Pega is made up of desktop engineers and user support technicians dedicated to providing superior end user environments and experiences to over 6000 Pega users across the globe.

Picture Yourself at Pega:

As a member of the Desktop Engineering team, you will play a pivotal role in creating the top end user and client computing experience for Pega employees / contractors. As a Desktop Engineer, you will be expected to contribute to the strategy and direction in the design and security of the endpoint environment. You will manage projects of small to medium size and participate in large corporate projects. Desktop engineers lead and participate in efforts to analyze and resolve complex problems, maintain current security standards, and identify areas for continuous improvement while providing support of core endpoint infrastructure.

What You'll Do at Pega:

• Manage small level projects when assigned
• Develop project timelines, identify milestones, communicate and present progress
• Contribute as subject matter expert for projects led by internal Desktop Engineering and other functional areas within IT infrastructure
• Administrate endpoint environments utilizing Ivanti, Intune, and Jamf
• Deploy software, patches, and updates as required
• Create and maintain image builds for Windows and/or Mac devices
• Establish procedures for user support, compliance, and environment configurations
• Maintain application environments for Desktop Engineering owned applications, in areas such as elevated privilege management, anti-virus, group policy, device health and monitoring, and more
• Identify opportunities for continuous improvement
• Manage vendor relationships and delivery of services and resolutions
• Meet security compliance regulations and manage licensing§
• Troubleshooting of highly complex issues
• Act as a point of technical escalation and technical mentor to other members of IT Client Services teams such as helpdesk and user support.
• Work with other functional areas within and outside of IT
• Contribute to the strategy and direction in the design and security of the endpoint environment
• Remain aligned with industry best practices, and new technology releases

Who You Are:

• You are a third-level engineer/administrator who is always looking for improvements and enjoys contributing ideas, methodology, and perspectives to projects and decisions.
• You are a technical expert comfortable expanding your skillset to a wide variety of tools
• You are a top performer who possesses a strong set of technical troubleshooting skills, takes ownership of tasks at hand, provides insight and suggestions for environment enhancement, and turn ideas into action.
• You have led small sized projects successfully
• You have participated in the deployment new tools or configuration a new environment
• You are comfortable working with end-users, peers, and vendors alike in high-pressure situations, committed to meeting urgent but attainable deadlines, and demonstrate the desire for continuous learning and development.

What You've Accomplished:

• 4+ years experience in a technical related field
• At least 1+ Years’ experience in desktop engineering with demonstrated ability to learn new technologies
• Hands on experience in image creation process Windows 10 and/or macOS X
• Knowledge of Microsoft patching processes for Office 365 and Windows 10
• Experience with Microsoft Intune for Windows software management
• Knowledge of either the Windows or Apple Macintosh Operating Systems
• Experience with endpoint administration tools such as Ivanti, SCCM, ManageEngine or Jamf
• Experience with desktop security agents such as Crowdstrike, Cyberark, Symantec, or similar tooling
• Experience leading or participating in projects like new software rollouts, OS upgrades, migrations, and acquisitions
• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
• Differentiating factor offered by the specific team with which this position works

Additional Information

Base salary range for this role is 62,000 - 92,800 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI-enabled tools are used to enhance learning, improve engineering efficiency and support better decision-making across the cloud platform.

We expect engineers to apply critical thinking to all AI-generated outputs, validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy-driven integration, and you will play an active role in that journey.

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