Endpoint Support Specialist II — IT Helpdesk & Deployments

Aureoncontactcenter; West Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Aureoncontactcenter in West Des Moines, IA seeks an IT Helpdesk Support professional to monitor and resolve endpoint issues, assist new users, and manage PC deployments. The role emphasizes clear documentation, escalation, and adherence to IT policies.

Candidates should have a bachelor's degree or equivalent IT experience, plus one year in IT support and Windows operating systems expertise. Knowledge of Active Directory is a plus; the role is office-based in Iowa.

Qualifications

• Bachelor’s degree in an IT-related field or equivalent combination of education and experience.
• Minimum of 1 year in IT support or helpdesk roles.
• Experience supporting Microsoft Windows in a networked enterprise environment.
• Familiarity with Microsoft Office software.

Responsibilities

• Monitor and respond quickly to requests received through the IT helpdesk.
• Troubleshoot endpoint issues including hardware, software, email, network connectivity and peripherals; perform repairs and escalate when needed.
• Create clear documentation of issues in the IT ticketing system and maintain records.
• Escalate tickets to administrators as needed and track resolutions.
• Administer the enterprise asset management system and maintain asset records.
• Document routine procedures in detail and keep them updated.
• Assist with onboarding of new users and equipment provisioning for new employees.
• Manage PC setups and deployments using standard images and configurations; assist with office reconfigurations.
• Adhere to IT policies and procedures and promote them within the team.
• Research innovative technologies and recommend workflow improvements.
• Assist with audits of IT licensed software and compliance tasks.
• Contribute to IT-related projects assigned by supervisor and participate in team activities.

Skills

Communication skills

Technical explanation

Analytical skills

Attention to detail

Time management

Project management

Planning and judgment

Education

Bachelor's degree in IT-related field

Experience + education (3 years)

Associate degree (preferred)

CompTIA A+ certification (preferred)

Active Directory experience (preferred)

Tools

Microsoft Office Suite

Windows Server

Job description

Aureoncontactcenter in West Des Moines, IA seeks an IT Helpdesk Support professional to monitor and resolve endpoint issues, assist new users, and manage PC deployments. The role emphasizes clear documentation, escalation, and adherence to IT policies.

Candidates should have a bachelor's degree or equivalent IT experience, plus one year in IT support and Windows operating systems expertise. Knowledge of Active Directory is a plus; the role is office-based in Iowa.