On-Site IT Support Technician (Deskside)

Pomeroy; Council Bluffs (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Pomeroy in Council Bluffs, IA is seeking a Level 1 Desktop Technician to provide on-site IT support for users across a corporate environment. You will troubleshoot laptops, desktops, printers, and peripherals, manage incidents via ServiceNow, and assist with OS configurations and software deployments.

The role emphasizes strong communication, teamwork, and the ability to work independently in a hybrid work setting with occasional after-hours support. Prior A+/AD experience is valued.

Qualifications

• US citizen or Lawful Permanent Resident
• High School Diploma or equivalent
• 1-3 years of experience in IT support or related field supporting clients on site in a corporate environment
• Proficiency in troubleshooting laptops, desktops, printers, and other peripherals
• Strong knowledge of Microsoft Office applications and client-specific software
• Familiarity with Active Directory, Workstation OS (Windows 10/11)
• Experience with remote desktop connectivity tools such as Microsoft RDP, Bomgar, or other Remote Assistance
• Basic understanding of network protocols, including TCP/IP and wireless connections
• CompTIA A+ certification
• Audio/Visual (A/V) experience a plus
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail

Responsibilities

• Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications
• Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation
• Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment
• Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow
• Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software
• Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and video teleconferencing equipment
• Manage IT asset deployment and retrieval, including laptops and mobile devices, during employee onboarding and offboarding
• Provision multi-factor authentication (MFA) solutions
• Perform root cause analysis and generate requested reports from ServiceNow
• Participate in an after-hours support rotation as needed
• Provide Audio/Visual (A/V) support for meetings, conferences, and briefings
• Assist with configuration management, including deployments, imaging, and provisioning
• Software distribution
• Maintain IT asset management, tracking, and inventory control

Skills

IT Support

On-site support

Windows OS

Active Directory

RDP/Bomgar

Printer troubleshooting

Office apps

A+ certified

Communication skills

Team player

Education

High School Diploma

US citizen or lawful permanent resident

Tools

ServiceNow

RDP

Bomgar

Job description

Pomeroy in Council Bluffs, IA is seeking a Level 1 Desktop Technician to provide on-site IT support for users across a corporate environment. You will troubleshoot laptops, desktops, printers, and peripherals, manage incidents via ServiceNow, and assist with OS configurations and software deployments.

The role emphasizes strong communication, teamwork, and the ability to work independently in a hybrid work setting with occasional after-hours support. Prior A+/AD experience is valued.