Deskside Support Engineer 8 Openings

EITACIES Inc.; Des Moines (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

EITACIES Inc. is seeking a Deskside Support Engineer in Des Moines, Iowa, to provide hands-on technical support for end-user devices. This role includes troubleshooting laptops, desktops, and peripherals, ensuring timely resolution of hardware and software issues, and maintaining accurate inventory records.

The ideal candidate should have experience supporting various end-user devices, strong knowledge of Windows OS, and effective customer service skills. Candidates must be capable of collaborating with IT teams to maintain a secure and stable computing environment.

Qualifications

• Experience supporting end-user devices including laptops, desktops, printers, and scanners.
• Strong knowledge of Windows OS and basic networking principles.
• Familiarity with imaging tools and ITSM ticketing systems.

Responsibilities

• Troubleshoot and resolve issues with laptops, desktops, and peripherals.
• Install, configure, and maintain printers and scanners.
• Prepare and deploy new devices; perform hardware upgrades.
• Track IT assets and maintain accurate inventory records.
• Respond to and resolve service requests via ITSM platform.
• Provide user support and training on device usage.

Skills

Hardware support

Windows OS knowledge

Networking basics

Device management

Customer service

Job description

Deskside Support Engineer

Location: Des Moines, Iowa - Onsite

Positions: 8

The Deskside Support Engineer provides handson technical support for enduser devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures timely resolution of hardware and software issues, maintains accurate inventory records, and supports the deployment of applications and equipment across the organization.

The engineer serves as the primary onsite technical resource for employees and collaborates with IT teams to maintain a stable and secure computing environment.

Key Responsibilities

• EndUser Device Support: Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.
• Printer & Scanner Support: Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.
• Software Installation: Install, update, and configure approved software applications following organizational standards and security policies.
• Hardware Deployment: Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
• Inventory Management: Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.
• Ticket Management: Respond to and resolve service requests within defined SLAs using the organization’s ITSM platform.
• User Support & Training: Provide guidance to employees on device usage, basic troubleshooting, and security best practices.
• Collaboration: Work closely with network, security, and systems teams to elevate issues and support broader IT initiatives.
• Compliance & Security: Ensure all devices meet security, patching, and compliance requirements.

Required Qualifications

• Experience supporting laptops, desktops, printers, scanners, and related hardware.
• Strong knowledge of Windows OS, basic networking, and common enterprise applications.
• Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
• Ability to diagnose hardware and software issues efficiently.
• Strong communication and customer service skills.