IT Systems Support Specialist: Help Desk & End-User Tech

U.S. Engineering; Johnston (IA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Year-end bonus

Health/dental/vision plans

Matching retirement contributions

Job summary

U.S. Engineering in Johnston, IA is seeking a Systems Support Associate to provide front-line technical support to a large enterprise environment. You will assist with networks, hardware, software, and daily IT operations across production and job sites.

Ideal candidates have 1–3 years desktop support, a HS diploma (BS preferred), and experience with Exchange, AD, MS Office, and device management. The role includes incident resolution, documentation, and ensuring security compliance.

Qualifications

• 1-3 years desktop support in a Microsoft Enterprise environment (100+ employees).
• Experience in mechanical, specialty trades contracting, or large general construction is a plus.
• Knowledge of Windows domains, Exchange, AD and related applications.

Responsibilities

• Provide front-line IT support across multiple channels (email, phone, chat, in person).
• Troubleshoot, diagnose, and resolve help desk tickets; escalate as needed.
• Document all work in the ticketing system and maintain records.
• Install and configure software or hardware updates/patches.
• Ensure security and organizational policy compliance on workstations.
• Set up new user workstations and accounts; assist with asset tracking.
• Support production floor and job sites with IT services as required.
• Maintain safe operations and follow safety policies in all tasks.

Skills

Customer service

Troubleshooting

Documentation

Communication

Team collaboration

Organization

Education

High School Diploma or equivalency

Bachelor’s degree in Computer Systems / Information Technology or equivalent preferred

Tools

MS Office

PC hardware

Printers/plotters

VOIP systems

iPads / mobile devices

Job description

U.S. Engineering in Johnston, IA is seeking a Systems Support Associate to provide front-line technical support to a large enterprise environment. You will assist with networks, hardware, software, and daily IT operations across production and job sites.

Ideal candidates have 1–3 years desktop support, a HS diploma (BS preferred), and experience with Exchange, AD, MS Office, and device management. The role includes incident resolution, documentation, and ensuring security compliance.