Associate Endpoint Analyst

International Executive Service Corps; North Carolina; On-site; USD 45,000 - 60,000; Full time

Job summary

The International Executive Service Corps is seeking an Associate Endpoint Analyst to ensure endpoint technologies meet user needs. Responsibilities include troubleshooting devices, managing applications, and maintaining communication with team members and users.

The ideal candidate will have an Associate's degree or relevant experience, alongside skills in customer relationship management and technical troubleshooting. A commitment to service and attention to detail is essential for this role.

Qualifications

• An Associate's degree or 3 years of professional hands-on computer support experience.
• A+ certification or HDI Desktop Technician certification is preferred.
• Experience in a higher education or non-profit sector is also preferred.

Responsibilities

• Communicate effectively with constituencies and teammates.
• Troubleshoot, diagnose and repair endpoint issues.
• Consult with end users and department representatives.
• Document activities and solutions.

Skills

Customer relationship management

Technical troubleshooting

Windows/MacOS/Android/iOS knowledge

Problem-solving

Education

Associate's degree or 3 years of relevant experience

Tools

Endpoint management tools

Diagnostic software

Job description

The Associate Endpoint Analyst works to achieve the mission of the university by ensuring that endpoint technologies are available, functional and adequate to meet the needs of the end users and the university as a whole. Under supervision, the Associate Analyst will perform analytical, technical, and administrative work to plan, install, maintain and manage endpoint technologies, including but not limited to computers, mobile devices, printers, and common endpoint applications. The Associate Analyst will be able to consult with end-users and other constituencies to determine computing requirements and make recommendations. The Associate Analyst will work consistently to make sure the ongoing needs of the end-users are met by acting in a timely manner to solve problems, restore functionality, process service requests and procure equipment. The Associate Analysts will work within the procedural frameworks established to document incidents and requests, request changes and report problems.

Essential Duties and Responsibilities

• Communicate effectively with constituencies and teammates
• Troubleshoot, diagnose and repair endpoint issues
• Effectively research to solve issues and discover new solutions
• Use and manage tools and applications required to support endpoint assets
• Understand endpoint networking
• Deploy new hardware and software
• Respond to incidents in a timely manner
• Consult with end users and department representatives
• Be an active member of project teams when required
• Document activities and solutions
• This position demands accuracy, honesty, integrity and the ability to work with the Christian mission of Campbell University.
• Maintain a professional appearance and demeanor at all times.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education/Experience

• An Associate’s degree or 3 years of professional hands‑on computer support experience.
• A+ certification or HDI Desktop Technician certification is preferred.
• Experience in a higher education or non‑profit sector is also preferred.

Knowledge, Skills, and Abilities

• Understand the basics of Windows, MacOS, Android and iOS Operating Systems.
• Demonstrable skills for and commitment to good customer relationship management.
• Communicate effectively to all groups through both oral and written channels.
• Understand the basics of Windows, MacOS, Android and iOS Operating Systems.
• Demonstrable skills for and commitment to good customer relationship management.
• Communicate effectively to all groups through both oral and written channels.
• Maintain strict confidentiality and attention to detail are essential.
• Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high‑level university officials and the public.
• Work independently as well as function effectively in a team and within a diverse group of people.
• Exercise independent judgment in complex and new situations.
• Manage multiple, concurrent projects, and meet strict deadlines.
• Detail‑oriented and willing to work in a changing environment.
• Broad knowledge of Campbell University policies and procedures and FERPA guidelines.
• Maintain strict confidentiality and attention to detail are essential.
• Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high‑level university officials and the public.
• Work independently as well as function effectively in a team and within a diverse group of people.
• Exercise independent judgment in complex and new situations.
• Manage multiple, concurrent projects, and meet strict deadlines.
• Detail‑oriented and willing to work in a changing environment.
• Broad knowledge of Campbell University policies and procedures and FERPA guidelines.

To Apply For This Position

Campbell University is unable to accept paper or email applications. Interested parties may submit their candidacy by clicking on the “Apply Now” button, or, if you are viewing this posting via an outside source, visit us online at http://www.campbell.edu/employment/ to apply. IMPORTANT: A cover letter, CV, or resume, and contact information for three professional references are requested as part of the application process. Applications without these attachments may be considered incomplete. If you have any questions, or if you are an individual with a disability and need assistance completing an application for employment contact the Human Resources Department at 910-893-1256 or email [e-mail] . Campbell University is an Equal Opportunity Employer.

Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.

Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.