Endpoint Services Analyst I

Florida Gulf Coast University; Fort Myers (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Florida Gulf Coast University is seeking an Endpoint Services Analyst I to support and modernize the university’s endpoint environment. You will deploy software, apply configuration policies, and assist with device management across Windows, macOS, and mobile devices using MDM/UEM platforms.

The role emphasizes automation, security posture, and reliable user experiences, with an on-campus presence essential to support the university's operations and student learning.

Qualifications

• Requires either four years of directly related full-time experience or a Bachelor's degree in Computer Science or related field.

Responsibilities

• Supports configuration, deployment, and day-to-day operation of enterprise endpoint management tools.
• Assists with device provisioning workflows and modern provisioning methods.
• Implements and maintains endpoint security and configuration policies.
• Performs software deployments, updates, and packaging tasks.
• Monitors endpoint compliance, health, and update status; escalates issues as needed.
• Documents procedures, standards, and troubleshooting steps for consistent operations.
• Coordinates basic testing of deployments and endpoint changes with departments.
• Provides escalation support for endpoint-related issues.
• Maintains inventory records for endpoints and licenses.
• Tracks work in the IT ticketing system with end users.

Skills

Endpoint management

PowerShell

Cross-team collaboration

Problem solving

Communication

Education

Bachelor's degree in Computer Science

Tools

Intune

SCCM

Jamf

Job description

Endpoint Services Analyst I

Florida Gulf Coast University

Job Summary

The Endpoint Services Analyst I supports the university's endpointenvironment by deploying and maintaining software, applyingconfiguration policies, and assisting with modern device managementsolutions. The role helps manage Windows, macOS, and mobile devicesthrough centralized MDM/UEM platforms, supports automatedprovisioning and update workflows, monitors device compliance andsecurity posture, and provides technical assistance for escalatedendpoint issues. This position contributes to ongoing modernizationefforts that improve reliability, security, and user experienceacross the university's computing environment.

FGCU is building a culture of curiosity, commitment andcollaboration. We value employees who successfully work with othersand drive positive change through critical thinking and decisiveaction. If you thrive in an environment of innovation,accountability and mutual respect, you will find a good homehere.

At Florida Gulf Coast University, employees are expected to work oncampus as part of a collaborative, mission-driven environment.While this role does not directly interact with students, itson-site presence is essential to supporting the university'soperations and advancing student learning across theinstitution.

Job Description

Typical duties include but are not limited to:

• Supports the configuration, deployment, and day-to-dayoperation of enterprise endpoint management tools (MDM/UEM) usedfor managing Windows, macOS, and mobile devices
• Assists with device provisioning workflows including modernprovisioning methods (e.g., automated enrollment, Autopilot-styleonboarding, or similar tools).
• Implements and maintains endpoint security and configurationpolicies as directed by senior engineers or the Endpoint DeploymentManager.
• Performs software deployments, updates, and applicationpackaging tasks using centralized
• Monitors endpoint compliance, health, and update status,escalating issues as needed.
• Assists with documenting procedures, configuration standards,and troubleshooting steps to support consistent operations.
• Coordinates basic testing of application deployments andendpoint changes with functional and academic departments.
• Provides escalation support for endpoint-related issuesescalated from IT User Support Specialists.
• Maintains accurate inventory records for endpoints,peripherals, and assigned software licenses.
• Tracks work in the IT ticketing system, ensuring timely updatesand clear communication with end users.
• Participates in routine review and improvement of endpointprocesses, recommending enhancements when appropriate.
• Supports cross-training efforts within the Endpoint DeploymentTeam and collaborates with other ITS staff as needed.

Additional Duties

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires either four years of directly relatedfull-time experience or, as an alternative, a Bachelor's degreefrom an accredited institution in Computer Science or relatedfield.

• Performs other job-related duties as assigned.

• Any appropriate combination of relevant education, experience,and/or certifications may be considered.

Preferred Qualifications:

• Experience using enterprise endpoint management systems such asIntune, SCCM, Jamf, or similar MDM/UEM tools to deploy software,apply configuration and security policies, manage updates, andmaintain device compliance.
• Experience with PowerShell or similar scripting tools to assistwith automation, troubleshooting, and configuration management
• Experience with server system products involving a variety ofsoftware and hardware implementations.

Knowledge, Skills & Abilities:

• Proven ability to think strategically and approach challengeswith creativity

• Demonstrated track record of reliability, meeting goals, andholding oneself accountable

• Strong interpersonal skills and experience working effectivelyacross teams

• Knowledge of basic networking concepts (e.g. Systems,Protocols, Directory Services).

• Knowledge and proficiency with relevant business systems,operating systems, and servers.

• Knowledge of and ability to administer cloud based applications(Saas).

• Skill in light programming, project management of smallinitiatives, and troubleshooting.

• Skill in managing servers and storage hardware.

• Skill in using logic and reasoning to identify the strengthsand weaknesses of alternative solutions, conclusions, or approachsto problems.

• Advanced verbal and written communication skills and theability to present effectively to small and large groups.

• Ability to collaborate and work effectively within thecommunity and willing to contribute to a team effort.

• Ability to work independently and follow through onassignments.

• Ability to provide professional customer service.

Institutional Values & Behavioral Expectation

• Seek out new approaches to improve outcomes; remain open forfeedback and new ideas.
• Lead with integrity; consistently produce high-quality work;persevere to overcome obstacles to meet deadlines and achievedeliverables.
• Share information and insights thoughtfully; build partnershipsacross departments; communicate respectfully; support colleagues toachieve common goals.

Pay Grade 17

FGCU is a State University System of Florida member and an EqualOpportunity and Equal Access employer. All qualified applicantswill receive consideration for employment without regard to race,color, religion, sex, age, national origin, disability, orprotected veteran status.