Computer User Support Specialist – Endpoint & Mobility

Methodist Home for Children; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Health, dental, and vision insurance

403(b) retirement plan with company match

Company-paid life insurance

Access to counseling services

Coastal Credit Union membership

Job summary

Methodist Home for Children in Raleigh, NC is seeking a Computer User Support Specialist to provide technical support and manage the endpoint and mobility ecosystem. Ideal candidates will have at least 2 years of experience in IT support, excellent communication skills, and familiarity with endpoint management tools. The role requires a valid driver’s license and onsite attendance. We offer competitive benefits including health insurance, retirement plans, and paid leave.

Qualifications

• Minimum of 2 years IT support experience required.
• Strong proficiency in Windows OS and Microsoft 365 essential.
• Experience with mobile device management is a plus.

Responsibilities

• Provide frontline technical support for users.
• Manage endpoint and mobility ecosystems.
• Document solutions and contribute to knowledge base.

Skills

IT support experience

Customer-focused communication

Endpoint management

Basic networking

Windows OS knowledge

Mobile device management

Education

Associate degree in a STEM field

IT certifications

Tools

Jira Service Management

Microsoft Intune

MDM platforms

Job description

Computer User Support Specialist – Endpoint & Mobility

Methodist Home for Children | Corporate Services

Make an Impact Beyond IT

At Methodist Home for Children, your work supports more than systems. It supports young people across North Carolina building brighter futures. We’re looking for a mid-career IT professional who thrives in a hands‑on support role and is ready to take ownership of endpoint and mobile device environments in a mission‑driven organization.

What You’ll Do

In this role, you’ll provide frontline technical support while helping manage our endpoint and mobility ecosystem in a Microsoft‑based environment. You’ll handle a mix of user support, device administration, and advanced troubleshooting.

Key Responsibilities

• Respond to and resolve technical issues through Jira Service Management, ensuring timely and accurate documentation
• Troubleshoot hardware, software, printers, and basic network connectivity across desktops, laptops, and mobile devices
• Install, configure, and maintain operating systems, applications, and peripherals
• Manage user accounts, access, and basic identity tasks in line with IT policies
• Support endpoint lifecycle management using Microsoft Intune or similar tools
• Administer mobile devices and MDM platforms (e.g., Miradore), including carrier account management (Verizon)
• Conduct monthly audits of mobile devices and billing; coordinate with Finance as needed
• Perform advanced troubleshooting requiring administrative access while following security protocols
• Document solutions and contribute to knowledge base improvements
• Identify recurring issues and help improve processes and standardization
• Escalate complex or high‑impact issues appropriately
• Provide user training, onboarding support, and basic security awareness guidance

What You Bring

• Associate degree in a STEM field or High School Diploma with relevant IT certifications
• At least 2 years of IT support experience (beyond basic helpdesk preferred)
• Experience with endpoint management (Intune or similar) and/or MDM platforms preferred
• Familiarity with iOS, Android, and mobile carrier account administration is a plus
• Strong working knowledge of Windows OS and Microsoft 365
• Basic networking and troubleshooting skills
• Excellent communication skills with a customer‑focused mindset
• Ability to work independently and know when to elevate issues

Work Environment & Requirements

• Valid driver’s license and insurable driving record required
• Ability to lift/move IT equipment and travel occasionally
• Regular onsite attendance required
• Flexibility for occasional evenings, weekends, or on‑call support

Perks & Benefits

• Paid holidays, vacation, and sick leave
• Health, dental, and vision insurance
• 403(b) retirement plan with company match
• Company‑paid $75K life insurance
• Access to counseling and support services
• Coastal Credit Union membership

Who We Are

Methodist Home for Children helps youth turn their lives around through safe homes, education, and strong role models. Our team works every day to give kids the tools they need to succeed—and we rely on dedicated professionals like you to make it possible.

Ready to Apply?

Join a team where your technical skills support a meaningful mission. Apply today and make an impact on our systems and in young lives.