Endpoint IT Technician - Hardware, OS & Asset Management

Viemed,-LLC; Lafayette (LA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Viemed,-LLC is seeking an entry-level IT support professional to manage device provisioning, software lifecycles, and end-user hardware requests in an office-based and field environment.

You'll monitor OS updates with Microsoft Intune, assist Tier I help desk activities, maintain hardware inventory, and collaborate with vendors to ensure timely delivery while upholding PHI protection and HIPAA compliance.

Qualifications

• High school diploma or equivalent.
• Foundation in software, hardware, and network processes and support.
• Experience supporting Windows 11 and Mac OS.
• Strong interpersonal skills and a customer-focused approach.
• Ability to diagnose and fix hardware, software, and network problems.
• Entry-level IT certifications or equivalent experience preferred.

Responsibilities

• Device provisioning and lifecycle management of hardware and software.
• Monitor, test and distribute OS updates, drivers and security patches through Microsoft Intune.
• Fulfill request for hardware, software and office supplies.
• Coordinate with vendors on pricing, product availability and delivery times.
• Assist with Tier I Service Desk troubleshooting.
• Manage hardware asset inventory database, assuring accuracy of active devices.

Skills

High school diploma

Software and hardware foundation

Windows 11

Mac OS

Interpersonal skills

Diagnostics and troubleshooting

IT certifications

Education

High school diploma or equivalent

Tools

Microsoft Intune

Job description

Viemed,-LLC is seeking an entry-level IT support professional to manage device provisioning, software lifecycles, and end-user hardware requests in an office-based and field environment.

You'll monitor OS updates with Microsoft Intune, assist Tier I help desk activities, maintain hardware inventory, and collaborate with vendors to ensure timely delivery while upholding PHI protection and HIPAA compliance.