IT Endpoint Analyst

Sleep Management, LLC dba Viemed; Lafayette (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Sleep Management, LLC dba Viemed is seeking an IT Endpoint Analyst to manage device provisioning, OS updates, and hardware inventory. The role supports a mix of office-based and field activities, focusing on reliable endpoint administration and end-user assistance.

The candidate should have a foundation in software/hardware, familiarity with Windows 11 and Mac OS, strong interpersonal skills, and basic IT certifications or equivalent experience.

Qualifications

• Foundation in software, hardware, and network processes and support.
• Experience supporting Windows 11 and Mac OS.
• Outstanding interpersonal skills with a focus on helping others.
• Diagnoses and fixes computer hardware, software, network and printer problems.
• Entry level IT certifications or equivalent experience preferred.

Responsibilities

• Device provisioning and lifecycle management of hardware and software.
• Monitor, test and distribute OS updates, drivers and security patches through Microsoft Intune.
• Fulfill request for hardware, software and office supplies.
• Coordinate with vendors on pricing, product availability and delivery times.
• Assist with Tier I Service Desk troubleshooting.
• Manage hardware asset inventory database, assuring accuracy of active devices.

Skills

Foundation in software, hardware, and

Windows 11 & Mac OS support

Interpersonal skills

Diagnoses and fixes hardware/software/

Entry level IT certifications

Education

High school diploma or equivalent

Job description

Sleep Management, LLC dba Viemed

IT Endpoint Analyst

Job Category: Sleep Management, LLC

Requisition Number: ITEND003611

Full-Time

Essential Duties and Responsibilities

• Device provisioning and lifecycle management of hardware and software.
• Monitor, test and distribute OS updates, drivers and security patches through Microsoft Intune.
• Fulfill request for hardware, software and office supplies.
• Coordinate with vendors on pricing, product availablity and delivery times.
• Assist with Tier I Service Desk troubleshooting.
• Manage hardware asset inventory database, assuring accuracy of active devices.

Preferred Knowledge, Skills and Abilities

• High school diploma or equivalent
• Foundation in software, hardware, and network processes and support
• Experience supporting various OS including Windows 11, and Mac OS
• Outstanding interpersonal skills with a focus on helping others
• Computer Skills - Diagnoses and fixes computer hardware, software, network and printer problems
• Entry level IT certifications or equivalent experience preferred.

Access to Protected Health Information (PHI)

• This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

Working Conditions

• This position will be in an office environment and field based.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal employment opportunity, including veterans and individuals with disabilities.