IT Endpoint Analyst

Viemed,-LLC; Lafayette (LA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Viemed,-LLC is seeking an entry-level IT support professional to manage device provisioning, software lifecycles, and end-user hardware requests in an office-based and field environment.

You'll monitor OS updates with Microsoft Intune, assist Tier I help desk activities, maintain hardware inventory, and collaborate with vendors to ensure timely delivery while upholding PHI protection and HIPAA compliance.

Qualifications

• High school diploma or equivalent.
• Foundation in software, hardware, and network processes and support.
• Experience supporting Windows 11 and Mac OS.
• Strong interpersonal skills and a customer-focused approach.
• Ability to diagnose and fix hardware, software, and network problems.
• Entry-level IT certifications or equivalent experience preferred.

Responsibilities

• Device provisioning and lifecycle management of hardware and software.
• Monitor, test and distribute OS updates, drivers and security patches through Microsoft Intune.
• Fulfill request for hardware, software and office supplies.
• Coordinate with vendors on pricing, product availability and delivery times.
• Assist with Tier I Service Desk troubleshooting.
• Manage hardware asset inventory database, assuring accuracy of active devices.

Skills

High school diploma

Software and hardware foundation

Windows 11

Mac OS

Interpersonal skills

Diagnostics and troubleshooting

IT certifications

Education

High school diploma or equivalent

Tools

Microsoft Intune

Job description

• Device provisioning and lifecycle management of hardware and software.
• Monitor, test and distribute OS updates, drivers and security patches through Microsoft Intune.
• Fulfill request for hardware, software and office supplies.
• Coordinate with vendors on pricing, product availablity and delivery times.
• Assist with Tier I Service Desk troubleshooting.
• Manage hardware asset inventory database, assuring accuracy of active devices.

Preferred Knowledge, Skills and Abilities:

• High school diploma or equivalent
• Foundation in software, hardware, and network processes and support
• Experience supporting various OS including Windows 11, and Mac OS
• Outstanding interpersonal skills with a focus on helping others
• Computer Skills - Diagnoses and fixes computer hardware, software, network and printer problems
• Entry level IT certifications or equivalent experience preferred.

Access to Protected Health Information (PHI)

• This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

Working Conditions

• This position will be in an office environment and field based.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

I have received, reviewed, and fully understand this job description. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any, and all conditions as described.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.