Endpoint IT Technician: Client Onboarding & Support

TALENT Software Services

La Crosse (WI)

On-site

USD 44,000 - 64,000

Full time

3 days ago

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Job summary

TALENT Software Services is seeking an Endpoint Specialist to serve as the primary customer liaison for moves, adds, and changes to workstation environments. You will coordinate ordering, installation, and removal of equipment, and work directly with customers to tailor configurations and resolve issues.

You will document requirements, escalate issues to technical teams, and ensure accurate, timely service delivery.

Qualifications

Strong troubleshooting and problem-solving skills.
Familiarity with computer terminology (CPU, Networking, LAN/WAN).
Experience with ticket tracking software for documenting Endpoint operations.
Able to handle high-priority orders and flexible workloads.

Responsibilities

Coordinate ordering, configuration, installation, and removal of computers, printers, copiers, and related peripheral equipment.
Collaborate with customers to evaluate needs for new service requests and preferred device configurations.
Gather and document customer requirements to ensure accurate, complete orders.
Order electronics within Lawson, troubleshoot ordering issues, and involve senior staff to resolve issues.
Provide excellent customer service in a team-based environment.
Document workflows and educate customers on hardware/software requirements and ordering processes.