Junior IT Technician

TALENT Software Services; La Crosse (WI); On-site; USD 44,000 - 64,000; Full time

Job summary

TALENT Software Services is seeking an Endpoint Specialist to serve as the primary customer liaison for moves, adds, and changes to workstation environments. You will coordinate ordering, installation, and removal of equipment, and work directly with customers to tailor configurations and resolve issues.

You will document requirements, escalate issues to technical teams, and ensure accurate, timely service delivery.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Familiarity with computer terminology (CPU, Networking, LAN/WAN).
• Experience with ticket tracking software for documenting Endpoint operations.
• Able to handle high-priority orders and flexible workloads.

Responsibilities

• Coordinate ordering, configuration, installation, and removal of computers, printers, copiers, and related peripheral equipment.
• Collaborate with customers to evaluate needs for new service requests and preferred device configurations.
• Gather and document customer requirements to ensure accurate, complete orders.
• Order electronics within Lawson, troubleshoot ordering issues, and involve senior staff to resolve issues.
• Provide excellent customer service in a team-based environment.
• Document workflows and educate customers on hardware/software requirements and ordering processes.

Skills

Troubleshooting

IT terminology

Ticket tracking software

Workload adaptability

PC/MAC hardware knowledge

Customer relationships

Education

IT/CS degree or coursework

Tools

Ticketing systems

Job description

Job Summary:

Endpoint Specialists act as the primary customer liaison for all moves, adds, and change requests to the workstation environment.

Job Responsibilities:

• Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment.
• Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed.
• Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs.
• Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and/or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
• Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.
• Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.

Skills:

Required Skills & Experience:

• Excellent computer troubleshooting and problem-solving skills.
• Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
• Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of Endpoint Specialist operations.
• Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
• Understanding and maintaining a working knowledge of PC and MAC computers, printers, scanners, and multifunction devices, hardware, and software, as well as acquiring information and maintaining tracking tools, documentation, and databases.
• Ability to build and develop strong working relationships with internal and external customers.

Key Responsibilities:

• Complete onboarding, system access, and TDR training, and participate in Pilot TDR beginning in November 2026.
• Test workstations and peripherals at assigned client locations by following step-by-step test scripts.
• Accurately document test results, failures, and issues in the designated tracking tools.
• Escalate identified issues to the appropriate technical teams for remediation.
• Retest devices and workflows after remediation and track issues through resolution.
• Work professionally and respectfully in active clinical and patient care environments.

Preferred Qualifications:

• Degree or coursework in information technology, computer science, or a related field.
• Familiarity with Windows workstations and common peripherals.
• Experience in a healthcare or customer-facing environment.

Minimum Qualifications:

• Strong computer troubleshooting and problem-solving skills.
• Ability to follow detailed written instructions consistently.
• Strong attention to detail and accurate documentation skills.
• Ability to travel between client locations and work on-site.

Preferred Qualifications:

• Degree or coursework in information technology, computer science, or a related field.
• Familiarity with Windows workstations and common peripherals.
• Experience in a healthcare or customer-facing environment.