Junior IT Technician

TALENT Software Services; Eau Claire (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

TALENT Software Services seeks an Endpoint Specialist to serve as the main customer liaison for workstation moves, adds, and changes at client sites. You will coordinate ordering, configuration, installation, and removal of computers, printers, and related peripherals.

The role requires strong troubleshooting, ability to follow detailed instructions, and excellent communication to document and track requests. Travel to client locations is expected to support onboarding and pilot testing.

Qualifications

• Excellent computer troubleshooting and problem-solving skills.
• Understanding of PC/MAC hardware and common peripherals.
• Experience with ticketing systems and documenting operations.

Responsibilities

• Coordinate onboarding, system access, and TDR training.
• Test workstations and peripherals at client locations using test scripts.
• Document test results and issues in tracking tools.
• Escalate issues to technical teams and verify remediations.
• Work professionally in clinical/patient care environments.

Skills

Troubleshooting

IT knowledge

Customer service

Ticketing systems

PC/MAC hardware

Communication

Education

Information Technology degree

Job description

Job Summary:

Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment.

Job Responsibilities:

• Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment.
• Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for products that are no longer needed.
• Gather, document, and evaluate specific customer requirements to ensure product orders are accurate, complete, and will support the customer's needs.
• Acting on behalf of the customer, order electronic equipment, identify and troubleshoot any ordering issues, and engage senior work unit personnel and/or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
• Excellent interpersonal communication and effective time management skills to deliver outstanding customer service in a team-based environment.
• Project management proficiencies include effectively evaluating process improvement opportunities regarding the equipment order lifecycle; thorough documentation of work; and the ability to document and convey concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.

Skills:

Required Skills & Experience:

• Excellent computer troubleshooting and problem-solving skills.
• Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
• Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
• Possess flexibility with workloads to accommodate special projects or requests and high-priority orders.
• Understanding and maintaining a working knowledge of PC and MAC computers, printers, scanners, and multifunction devices, hardware, and software, as well as acquire information and maintain tracking tools, documentation, and databases.
• Ability to build and develop strong working relationships with internal and external customers.

Key Responsibilities:

• Complete onboarding, system access, and TDR training, and participate in Pilot TDR beginning in November 2026.
• Test workstations and peripherals at assigned client locations by following step-by-step test scripts.
• Accurately document test results, failures, and issues in the designated tracking tools.
• Escalate identified issues to the appropriate technical teams for remediation.
• Retest devices and workflows after remediation and track issues through resolution.
• Work professionally and respectfully in active clinical and patient care environments.

Preferred Qualifications:

• Degree or coursework in information technology, computer science, or a related field.
• Familiarity with Windows workstations and common peripherals.
• Experience in a healthcare or customer-facing environment.

Minimum Qualifications:

• Strong computer troubleshooting and problem-solving skills.
• Ability to follow detailed written instructions consistently.
• Strong attention to detail and accurate documentation skills.
• Ability to travel between client locations and work on-site.