Endpoint IT Support Specialist II - School District

Richmond County School System; Augusta (GA); On-site; USD 49,000 - 66,000; Full time

Job summary

Richmond County School System is seeking a Technology Support Specialist II to join the Information Technology department in Augusta, GA. The role centers on endpoint management, policy implementation, and cross-team collaboration to support district IT services.

The candidate should have at least 3 years of school-system tech experience, an associate degree or related certifications, and a valid driver's license.

Qualifications

• Education: An associate degree in Computer Technology preferred or two or more technology certifications in the computer technology field.
• Must possess a valid Driver's License.
• Minimum of 3 years in a school system environment or related technology experience.

Responsibilities

• Serve as subject matter expert in Endpoint management tools and work with vendors to implement tools.
• Define and implement policies and procedures for decision-making and internal processes.
• Work with Endpoint management vendors to resolve complex technical issues.
• Define and perform routine audits to confirm endpoint activities are applied and reported.
• Communicate with school technicians and internal support groups to resolve endpoint issues.
• Define and document test cases to reveal errors and determine feature performance.
• Minimize disruption by scheduling endpoint management activities.
• Follow the change management process for endpoint activities.
• Participate in after-hours, weekend, or holiday school tasks as needed.
• Serve as On-Call support for IT work or School District tasks.
• Maintain records of work and repair history in the work order system.
• Drive an assigned vehicle and maintain safety records.

Skills

IT practices

Endpoint management

Problem solving

Customer experience

Team collaboration

Education

Associate degree in Computer Technology or two technology certifications

Tools

Endpoint management tools

Job description

Richmond County School System is seeking a Technology Support Specialist II to join the Information Technology department in Augusta, GA. The role centers on endpoint management, policy implementation, and cross-team collaboration to support district IT services.

The candidate should have at least 3 years of school-system tech experience, an associate degree or related certifications, and a valid driver's license.