Technology Support Specialist II

Richmond County School System; Augusta (GA); On-site; USD 49,000 - 66,000; Full time

Job summary

Richmond County School System is seeking a Technology Support Specialist II to join the Information Technology department in Augusta, GA. The role centers on endpoint management, policy implementation, and cross-team collaboration to support district IT services.

The candidate should have at least 3 years of school-system tech experience, an associate degree or related certifications, and a valid driver's license.

Qualifications

• Education: An associate degree in Computer Technology preferred or two or more technology certifications in the computer technology field.
• Must possess a valid Driver's License.
• Minimum of 3 years in a school system environment or related technology experience.

Responsibilities

• Serve as subject matter expert in Endpoint management tools and work with vendors to implement tools.
• Define and implement policies and procedures for decision-making and internal processes.
• Work with Endpoint management vendors to resolve complex technical issues.
• Define and perform routine audits to confirm endpoint activities are applied and reported.
• Communicate with school technicians and internal support groups to resolve endpoint issues.
• Define and document test cases to reveal errors and determine feature performance.
• Minimize disruption by scheduling endpoint management activities.
• Follow the change management process for endpoint activities.
• Participate in after-hours, weekend, or holiday school tasks as needed.
• Serve as On-Call support for IT work or School District tasks.
• Maintain records of work and repair history in the work order system.
• Drive an assigned vehicle and maintain safety records.

Skills

IT practices

Endpoint management

Problem solving

Customer experience

Team collaboration

Education

Associate degree in Computer Technology or two technology certifications

Tools

Endpoint management tools

Job description

Technology Support Specialist II

Richmond County (GA) Information Technology - Augusta, Georgia Open in Google Maps

This job is also posted in Richmond County School System

Job Details

Job ID: 5897721
Application Deadline: Posted until filled
Posted: Aug 21, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Department or Location:

Information Technology Department (District Office)

Position Type:

Classified / Non-Contracted

Job Title:

Technology Support Specialist II

FLSA Status:

Exempt

Reports To:

Lead Client Services Specialist

Days Worked:

235 Days (12 months)

JOB QUALIFICATIONS:

Education: An associate degree in Computer Technology preferred or two or more technology certifications in the computer technology field.

Certification or Licensure: Must possess a valid Driver's License.

Skills: Information technology practices: Hands-on and working knowledge of computer equipment, peripherals, tools, and methods for installing, cleaning, adjusting, and repairing equipment; Understanding of electronic concepts, logic, digital electronic logic, computer operations, and data transmissions. High Performing characteristics: Creative thinker, practices effective multiple problem-solving strategies, works exceptionally well across functional teams, shows consistency and persistent effort, and creates exceptional customer experiences

Work Experience: A minimum of 3 years in a school system environment or related industry experience in technology.

PRIMARY DUTY:

This position is responsible for serving as a key contributor to project objectives and specific team deliverables directed toward the planning and execution of activities related to client computer endpoint management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as part of the IT team subject matter expert in understanding the Endpoint management tools by working with the vendors to understand, use, and implement the tools in the Richmond County School District.
• Define and Implement policies and procedures that provide guidance and compliance for decision-making and internal processes.
• Work with Endpoint management vendors to resolve complex technical issues within the Richmond County School District.
• Define and perform routine audits that confirm endpoint activities are being applied and reported correctly.
• Communicate and Work with all school technicians and internal support groups to address and resolve endpoint issues within the Richmond County School District.
• Define and document test cases to reveal errors, and defects, and to determine if different features within a system will perform as expected.
• Minimize disruption to the district by scheduling convenient times for endpoint management activities.
• Follow the change management process to apply all endpoint management activities.
• Participate in after-hour, weekend, or holiday school-related tasks and events.
• Serve as an On-Call support person for IT work-related tasks or School District Tasks
• Maintain and complete records of work and repair history in the work order system.
• Drive an assigned vehicle, maintain a safety record, and keep the vehicle in an orderly condition.
• Follow appropriate safety procedures and protocols.
• The employee shall carry out such other and further duties, whether specifically listed above or not, as are assigned or required by such employee’s supervisor, other appropriate school personnel, law, board policy, administrative regulation, department handbook, as are reasonably necessary to the efficient operation of the school system and its mission.

WORK ENVIRONMENT / PHYSICAL DEMANDS:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to walk, stand, and sit.

Date Established: 01/2009

Date(s) Revised: 07/2024

Position Type: Full-Time

Salary: $48,848 to $65,743 SY

Job Requirements

• Citizenship, residency or work visa required

Contact Information

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