On-Site IT Support Specialist — End-User Champion

Fulton Schools; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Fulton County Schools is seeking a Technology Support Specialist to provide on-site end-user support, troubleshoot hardware, software, and network issues, and manage incidents with the district’s ticketing system.

The role emphasizes collaboration with the Technology Support Center, adherence to IT standards, and proactive monitoring to minimize disruption and ensure security in a school environment.

Qualifications

• Associate's Degree in a related field or 2 years of related technology experience per year of college (4 years).
• CompTIA A+ certification required.
• A minimum of two (2) years of demonstrated relevant experience required.

Responsibilities

• Provides on-site troubleshooting and resolution of hardware, software, network, and instructional technology issues across district facilities.
• Manages service requests through the District ticketing system and meets SLA targets.
• Maintains clear communication with stakeholders and escalates complex enterprise issues as needed.
• Supports deployment of new technology solutions in line with district standards.
• Guides staff to promote effective adoption and use of District-approved technology.
• Monitors systems and devices to proactively identify and resolve issues.
• Maintains inventory records for devices and repairs, supports device lifecycle processes.

Skills

Collaboration

End-user support

Multi-tasking

Problem solving

Hardware knowledge

Enterprise IT tools

Communication

Windows

macOS

Linux

Education

Associate's Degree in related field

Equivalent 4 years technology experience

Tools

Active Directory

Endpoint management systems

Service management platforms

Job description

Fulton County Schools is seeking a Technology Support Specialist to provide on-site end-user support, troubleshoot hardware, software, and network issues, and manage incidents with the district’s ticketing system.

The role emphasizes collaboration with the Technology Support Center, adherence to IT standards, and proactive monitoring to minimize disruption and ensure security in a school environment.