Endpoint IT Support Administrator I

Modern Woodmen of America; Rock Island (IL); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

On-site Café

Educational offerings

Vacation & holidays

Beautiful office

Job summary

Modern Woodmen of America in Rock Island, IL is seeking a Technical Support Administrator I to support the laptop lifecycle, troubleshoot issues, and create PowerShell scripts to enable smooth IT operations.

This onsite, full-time role handles endpoint computing environments, provides Tier 2+ support, and collaborates with multiple teams to keep systems secure and up to date. The position offers growth within a long‑standing fraternal organization and a comprehensive benefits package.

Qualifications

• Associate degree in Computer Science or related field preferred.
• 1+ years related work experience.
• Advanced knowledge of laptop/PC hardware, Windows Software, IT Help Desk processes.
• Excellent verbal and written communication skills.
• Strong attention to detail with ability to manage multiple priorities.
• Ability to install, configure, and upgrade Windows applications.
• Strong customer service skills.
• Ability to obtain LOMA Level I within 6 months of hire.

Responsibilities

• Contribute to the development, installation, testing and monitoring of the PC or end user and endpoint computing environments (physical and virtual).
• Performs system administration and management duties for all endpoint and end user infrastructure systems.
• Provide Tier 2+ support by conducting root-cause analysis, isolating the source of problems, and resolving bugs.
• Create and manage scripts written in PowerShell, Python, or various scripting languages.
• Perform system administration tasks using endpoint administration tools such as Microsoft Intune, BigFix, ControlUp, and Microsoft Defender.
• Maintain 3rd party software catalog management.
• Windows OS deployment task sequences and diagnosing Windows OS.
• Coordinate the pickup and delivery of equipment and related packages between designated locations.
• Perform diagnostic testing on laptops and accurately document findings.
• Support Hardware Operations Center and ensure equipment meets quality standards.
• Support and maintain firmware for end user devices.
• Collaborate with team members and cross-functional partners for efficient workflow.
• Work with Information Security on securing on‑premises and cloud infrastructure.
• Work with auditors, HR, Legal, and Compliance on requests and controls.
• Develop user instructional materials and provide training.
• Communicate with vendors and escalate as needed.
• Perform off hour upgrades with vendors and testing.
• Be part of on‑call rotation for 24x7x365 support.

Skills

Communication skills

Attention to detail

Customer service

Windows software proficiency

Education

Associate degree in Computer Science or related field

Tools

PowerShell

Python

Intune

BigFix

ControlUp

Defender

Job description

Modern Woodmen of America in Rock Island, IL is seeking a Technical Support Administrator I to support the laptop lifecycle, troubleshoot issues, and create PowerShell scripts to enable smooth IT operations.

This onsite, full-time role handles endpoint computing environments, provides Tier 2+ support, and collaborates with multiple teams to keep systems secure and up to date. The position offers growth within a long‑standing fraternal organization and a comprehensive benefits package.