IT Endpoint Engineer

Stifel; St. Louis (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Stifel is seeking an IT Endpoint Engineer responsible for maintaining and deploying desktop, laptop, and mobile systems. The role involves troubleshooting, patch management, and collaborating with deployment teams to ensure compatibility and effectiveness of updates.

The ideal candidate will possess over 5 years of IT experience in PC/Mac or mobile support, have a strong customer service background, and demonstrate excellent problem-solving skills. A proactive approach and the ability to multitask in a dynamic environment are crucial.

Qualifications

• 5+ years of IT experience, specifically in PC/Mac or Mobile support.
• Ability to work in a fast-paced environment with conflicting priorities.
• Proven troubleshooting and problem-solving skills.

Responsibilities

• Assist in the maintenance and deployment of endpoint hardware and systems.
• Manage configuration and patch management activities.
• Work with the deployment team on updates and compatibility testing.

Skills

Customer service principles

Multi-tasking

Problem resolution

Knowledge of computer components

IT best practices

Education

High School diploma or equivalent

Tools

Windows

Microsoft Office

Microsoft System Center

VPN Technology

Mac productivity applications

Job description

What You'll Be Doing

The IT Endpoint Engineer is responsible for assisting in the maintenance and deploy functions of desktop, laptop and mobile hardware and operating systems. Expected for assisting in patch management as well configuration management activities and processes. This position performs a variety of tasks including top level endpoint support of hardware, OS and applications of all types. This position relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

What We're Looking For

• Maintain the operating system(s) for the desktop environment.
• Work to maintain configuration management of base image and test updates as available.
• Work with deployment team to deploy updates and changes to the base image.
• Implement solutions for the desktop and mobile platforms.
• Test all new hardware for compatibility and security within the environment.
• High level troubleshooting of common applications and their interactions with the underlying operating systems
• Work with vendors for issue escalation as needed.
• Analyze and remediate issues with operating system update deployment.
• Test remediation solutions and handoff to deployment team.
• Continually look for automation opportunities.
• Create documentation for new procedures and manual steps to complete tasks for soft handoffs and cross-training of support personnel and implementation teams.
• Ability and means to travel; Occasional night and weekend work required as well as overnight travel (up to 10%).

What You'll Bring

• Knowledge of processors, memory, and other computer components and accessories.
• Knowledge of principles for providing strong customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to multi-task to address multiple and often conflicting priorities in a fast-paced environment.
• Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills.
• Understanding of compliance functions within a financial organization will be a plus.
• Knowledge of industry standard IT best practices, including disaster recovery and high availability concepts a plus.
• Uses logic and reasoning to identify complex problems; review related information and develop options and implement solutions.

Education & Experience

• Minimum Required: High School diploma or equivalent and 5 years IT experience
• Minimum Required: 5+ years' PC/Mac or Mobile support/maintenance experience

Licenses & Credentials

• Minimum Required: None

Systems & Technology

• Knowledgeable of Windows, Office product suite, Microsoft System Center suite, VPN and local area network.
• Knowledgeable of Mac products, and associated productivity applications

Stifel is an Equal Opportunity Employer.