Endpoint Engineering Manager - Security & Reliability

Citizens; Johnston (RI); On-site; USD 134,000 - 179,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision coverage

Retirement benefits

Education reimbursement

Job summary

Citizens in Johnston, RI seeks a Manager, Endpoint Engineering to lead an engineering team responsible for security, reliability, management, and support of the Bank’s endpoint environment, including Windows, Mac, and mobile devices.

You will guide two pods: one for operational support and Windows endpoint management using Intune and Configuration Manager, and another for endpoint vulnerability management, patching, compliance, and remediation, driving risk-based improvements in a regulated

Qualifications

• Significant experience leading endpoint engineering teams in enterprise environments.
• Experience with Windows/macOS/mobile device management at scale.

Responsibilities

• Lead, coach, and develop a team of endpoint engineers across specialized but highly collaborative endpoint operations functions.
• Oversee operational support for Windows endpoints, including device configuration, software deployment, endpoint policy management, troubleshooting, and lifecycle support.
• Provide leadership for endpoint management technologies, including Microsoft Intune, Configuration Manager, and related tools.
• Guide endpoint vulnerability management and patching activities, including risk-based prioritization, remediation tracking, compliance reporting, and escalation.
• Partner with cybersecurity, infrastructure, service desk, risk, compliance, DEX, and business technology teams to ensure endpoint services are secure and aligned to business needs.
• Establish operating practices, ownership boundaries, and collaboration routines across endpoint operations, patching, vulnerability management, security, and user experience.
• Use endpoint health data, service trends, and stakeholder feedback to improve device reliability, compute performance, patch compliance, and colleague experience.
• Lead resolution of complex endpoint issues, including Tier III escalations, incident response, root cause analysis, and remediation.
• Support endpoint modernization, technology refreshes, platform migrations, and process improvements.
• Promote an inclusive, accountable, and service-oriented culture focused on risk management and colleague support.

Skills

Endpoint engineering

Team leadership

Windows endpoints

Patch management

Vulnerability management

Regulated environment

Communication

Stakeholder management

Tools

Intune

Configuration Manager

PowerShell

Jamf

Endpoint security tooling

Microsoft, Apple, DEX tools

Job description

Citizens in Johnston, RI seeks a Manager, Endpoint Engineering to lead an engineering team responsible for security, reliability, management, and support of the Bank’s endpoint environment, including Windows, Mac, and mobile devices.

You will guide two pods: one for operational support and Windows endpoint management using Intune and Configuration Manager, and another for endpoint vulnerability management, patching, compliance, and remediation, driving risk-based improvements in a regulated