Lead Endpoint Engineering & Security Operations

Citizens Bank; Johnston (RI); On-site; USD 134,000 - 179,000; Full time

Job summary

Citizens Bank is seeking a Manager, Endpoint Engineering to lead an engineering team responsible for Windows, Mac, and mobile device management. You will guide two pods: operations support and vulnerability management, in a highly regulated banking environment.

You will collaborate with cybersecurity, infrastructure, service desk, risk, and DEX teams to ensure secure, reliable endpoint services and strong colleague experience.

Qualifications

• Significant experience in endpoint engineering, desktop operations, or related tech functions.
• Experience leading technical teams, including coaching and prioritization.
• Hands-on experience with Windows endpoint environments using Intune, ConfigMgr, or similar.
• Experience with endpoint patching, vulnerability remediation, and compliance reporting.
• Understanding of endpoint security practices and risk-based prioritization.
• Ability to lead across overlapping operational, security, patching, and user-experience responsibilities.

Responsibilities

• Lead, coach, and develop a team of endpoint engineers across specialized but collaborative endpoint operations functions.
• Oversee operational support for Windows endpoints, including device configuration, software deployment, endpoint policy management, troubleshooting, and lifecycle support.
• Provide leadership for endpoint management technologies, including Microsoft Intune, Configuration Manager, and related tools.
• Guide endpoint vulnerability management and patching activities, including risk prioritization, remediation tracking, compliance reporting, and escalation.
• Partner with cybersecurity, infrastructure, service desk, risk, compliance, DEX, and business technology teams to ensure endpoint services are secure and aligned to business needs.
• Establish operating practices, ownership boundaries, and collaboration routines across endpoint operations, patching, vulnerability management, security, and user experience.
• Use endpoint health data and stakeholder feedback to improve device reliability, compute performance, patch compliance, and colleague experience.
• Lead resolution of complex endpoint issues, including Tier III escalations, incident response, root cause analysis, and remediation.
• Support endpoint modernization efforts, technology refreshes, platform migrations, and process improvements.
• Promote an inclusive, accountable, service-oriented team culture focused on quality, risk management, and colleague support.

Skills

Leadership

Communication

Risk management

Regulated environment

Analytical thinking

Escalation leadership

Tools

Microsoft Intune

Microsoft Configuration Manager

Jamf

Nexthink

PowerShell

Job description

Citizens Bank is seeking a Manager, Endpoint Engineering to lead an engineering team responsible for Windows, Mac, and mobile device management. You will guide two pods: operations support and vulnerability management, in a highly regulated banking environment.

You will collaborate with cybersecurity, infrastructure, service desk, risk, and DEX teams to ensure secure, reliable endpoint services and strong colleague experience.