Endpoint Engineer

Jobtailor; Broomfield (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in the United States is seeking an experienced Desktop/Endpoint Engineer to manage a distributed environment with imaging, deployment, and patch management. The role emphasizes hands-on support for desktop and mobile devices, deployment of MDM solutions, and collaboration with IT teams to align with enterprise applications and network infrastructure.

Applicants must meet U.S. citizenship or permanent resident status due to contractual and security requirements; a long-term, onsite

Qualifications

• Experience with desktop imaging, deployment and patch management.
• Strong ability to troubleshoot desktop and mobile device issues.
• Experience supporting enterprise-level distributed environments.

Responsibilities

• Install, configure, and maintain desktop hardware and software.
• Deploy and manage MDM solutions for mobile devices.
• Perform routine maintenance, updates, and patching for desktops and mobiles.
• Troubleshoot desktop and mobile issues to minimize downtime.
• Provide user support and technical assistance.
• Collaborate with IT teams to integrate systems with network and apps.
• Create and maintain documentation for configurations and policies.
• Assist in planning desktop/mobile infrastructure projects.
• Stay current with desktop/mobile tech trends.
• Engage with leadership and users to promote collaboration and continuous improvement.
• Respond to after-hours events or crises.
• Travel to other sites may be required.

Skills

Desktop administration

MDM

End user support

Education

High School Diploma/GED

Job description

Responsibilities

• Install, configure, and maintain desktop hardware and software, including operating systems, applications, and drivers.
• Deploy and manage Mobile Device Management (MDM) solutions to secure and control mobile devices, including smartphones and tablets.
• Perform routine maintenance tasks, such as software updates, patches, and system optimizations, for both desktops and mobile devices.
• Troubleshoot desktop hardware and software issues, as well as mobile device‑related problems, providing timely resolution to minimize downtime.
• Respond to user support requests and provide technical assistance to resolve desktop and mobile device issues.
• Collaborate with other IT teams to ensure seamless integration of desktop and mobile systems with network infrastructure and enterprise applications.
• Create and maintain documentation related to desktop configurations, mobile device policies, and troubleshooting steps.
• Assist in the planning and implementation of desktop and mobile device infrastructure projects, such as hardware refresh cycles and software upgrades.
• Stay current with emerging technologies and industry trends related to desktop computing and mobile device management.
• Proactively engage with leadership, stakeholders, and end users to foster a culture built on collaboration, teamwork, and continuous improvement.
• Ability to respond to and resolve after‑hours events or crises.
• May have the opportunity to travel to other sites within the scope of duties.

Requirements

• High School Diploma/ GED minimum
• Minimum 5+ years’ experience in heterogeneous desktop and endpoint administration, with a focus on enterprise‑level and geographically distributed environments.
• Minimum 5+ years’ experience and expertise in desktop imaging, deployment, and patch management including reconfiguring, pruning services, and optimizing performance.
• Proven experience as an endpoint engineer or similar role, preferably with experience in Mobile Device Management (MDM).
• Due to Contractual requirements, must be a U.S. Person defined as a U.S. citizen, permanent resident or green card holder, workers granted asylum or refugee status.
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People’s Republic of China national or Russian national unless the candidate is also a U.S. citizen.

Core Competencies

Demonstrates expertise in desktop and endpoint administration, including desktop imaging, deployment, and patch management. Proficient in Mobile Device Management (MDM) solutions and capable of providing technical support and documentation for both desktop and mobile environments.