End User Training Lead: Drive System Adoption

ASM Research, An Accenture Federal Services Company; Baton Rouge (LA); On-site; USD 68,000 - 104,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an End User Training Lead to oversee the training and learning portfolio for mission-critical systems. You will assess needs, map learning objectives to business goals, and prioritize programs that drive tool adoption in a federal IT environment.

You will design blended learning solutions—classroom, virtual, and self-paced formats—and manage a team of trainers, travel logistics, and change-management activities accompanying new

Qualifications

• Bachelor's degree or equivalent experience in education, training, HR, or related field.
• 8+ years in training and development, including 4–6 years as a trainer on technical projects and 0–2+ years in management.
• Proven experience designing, executing, and evaluating technical training programs with needs assessment and curriculum development.
• Proven ability to lead and mentor a training team with coaching and quality focus.
• Excellent communication and presentation skills; able to explain complex concepts and write training materials.
• Strong organizational skills with extensive travel (40–75%).
• Secret security clearance active in past 24 months.

Responsibilities

• Govern the overall training strategy for mission-critical systems, including needs assessment, training roadmaps, and alignment of learning objectives with organizational priorities.
• Design and oversee blended training programs that combine classroom, virtual, and e-learning methods to drive system and process adoption for diverse user groups.
• Manage and mentor a team of trainers responsible for developing, testing, maintaining, and delivering training programs, including train-the-trainer activities and quality calibration sessions.
• Supervise the creation and maintenance of training materials such as lesson plans, curricula, SOPs, user and instructor guides, practical exercises, and job aids.
• Implement evaluation methods and metrics to measure training effectiveness, conduct analysis on results, and recommend improvements to content, delivery methods, and scheduling.
• Coordinate closely with business leaders, functional analysts, application owners, and subject-matter experts to prioritize topics, validate content, and plan training deployments and conferences.
• Oversee travel planning and training logistics, including building trainer schedules, managing travel and ODC budgets, and reviewing expense authorizations and reports.
• Promote consistent quality and compliance by defining expectations for trainers, observing delivery, providing feedback and coaching, and reinforcing organizational policies and standards.

Skills

Training leadership

Needs assessment

Curriculum development

Adult learning delivery

Communication skills

Project management

Change management

Education

Bachelor's degree preferred

Tools

Webinar platforms

E-learning tools

Adobe products

DoD Instructor Certification

CPTD

ATD

Job description

ASM Research, An Accenture Federal Services Company, seeks an End User Training Lead to oversee the training and learning portfolio for mission-critical systems. You will assess needs, map learning objectives to business goals, and prioritize programs that drive tool adoption in a federal IT environment.

You will design blended learning solutions—classroom, virtual, and self-paced formats—and manage a team of trainers, travel logistics, and change-management activities accompanying new