End-User Tech Support Specialist II

Stewart Title; Texas City (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Employee stock purchase program

Employee discounts

Job summary

Stewart Title in Texas City, TX seeks an IT Support Technician to provide hardware, software, and systems support ensuring a reliable end-user experience. You will troubleshoot issues, handle service requests, and guide users in best practices while expanding responsibilities with experience.

The role requires 2+ years of related work experience and a high school diploma (Bachelor's preferred). Responsibilities include documentation, user training, and on-site or remote support, with a focus on

Qualifications

• High school diploma required; Bachelor's preferred.
• Typically requires 2+ years of related work experience.
• Ability to lift and move equipment up to 40 pounds.

Responsibilities

• Resolves complex end-user issues, including software installations and system performance troubleshooting.
• Assists in IT service management activities, ensuring timely resolution of incidents and requests.
• Develops and updates technical documentation, user guides, and knowledge base articles.
• Provides user training on IT systems, best practices, and self-service resources.
• Provides timely technical support to ensure end-user productivity.
• Installs, configures, and maintains desktops, peripherals, and software.
• Troubleshoots non-routine issues and restores functionality remotely or on-site.
• Resolves issues referred by help desk support.
• Assists in the development of training materials.
• Performs internal audits of documentation and communications.
• Maintains accuracy of end-user content in CMS/SharePoint.
• Addresses moderately complex problems using experience and established precedents.

Skills

Hardware troubleshooting

Software troubleshooting

End-user support

Documentation

User training

Remote on-site support

Education

High school diploma

Bachelor's degree preferred

Tools

SharePoint

Job description

Stewart Title in Texas City, TX seeks an IT Support Technician to provide hardware, software, and systems support ensuring a reliable end-user experience. You will troubleshoot issues, handle service requests, and guide users in best practices while expanding responsibilities with experience.

The role requires 2+ years of related work experience and a high school diploma (Bachelor's preferred). Responsibilities include documentation, user training, and on-site or remote support, with a focus on