End User Tech Support & Training Specialist II

Stewart Title Guaranty Company; Texas City, Northern (TX, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee stock purchase program

Paid time off

Employee discounts

Job summary

Stewart Title Guaranty Company is seeking an End User Support Specialist II to provide technical support for hardware, software, and systems. The role involves troubleshooting, incident resolution, documentation, and user training to ensure end-user productivity.

The position supports desktops and peripherals, with on-site and remote troubleshooting as needed. A high school diploma is required, with a Bachelor’s degree preferred and 2+ years of related experience.

Qualifications

• Technical support for hardware, software, and systems.
• Troubleshooting end-user issues and incidents.
• Develops and maintains user guides and knowledge base articles.
• Provides user training on IT systems and self-service resources.
• Installs, configures, and maintains desktops and peripherals.

Responsibilities

• Resolves complex end-user issues, including software installations and configurations.
• Assists in IT service management activities for incident resolution.
• Develops and updates technical documentation and user guides.
• Provides timely technical support to maintain end-user productivity.
• Performs on-site and remote troubleshooting as needed.

Skills

Technical support

Troubleshooting

Documentation

Customer service

On-site hardware setup

Education

High school diploma

Bachelor’s degree preferred

Tools

SharePoint

CMS

Job description

Stewart Title Guaranty Company is seeking an End User Support Specialist II to provide technical support for hardware, software, and systems. The role involves troubleshooting, incident resolution, documentation, and user training to ensure end-user productivity.

The position supports desktops and peripherals, with on-site and remote troubleshooting as needed. A high school diploma is required, with a Bachelor’s degree preferred and 2+ years of related experience.