End-User Support Technician

C1400 Stewart Title Guaranty Company - United States; Williamsburg Estates (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance options

401(k) with company match

Employee stock purchase program

Paid time off

Employee discounts

Job summary

C1400 Stewart Title Guaranty Company in Williamsburg Estates is seeking a Technical Support Specialist to provide technical support for hardware and software, ensuring a reliable end user experience. The role involves troubleshooting issues, resolving service requests, and supporting device and application usage.

Qualified candidates should have at least 2 years of related experience, a high school diploma, and preferably a bachelor’s degree. The company offers a competitive benefits package that includes health insurance options, 401(k), and paid time off.

Qualifications

• 2+ years of related work experience in technical support.
• Experience in troubleshooting software and hardware issues.
• Ability to develop user guides and technical documentation.

Responsibilities

• Resolve complex end-user issues, including software installations.
• Assist in IT service management activities and incident resolution.
• Provide training on IT systems and best practices.
• Maintain desktops, peripherals, and software.

Skills

Technical support

Troubleshooting

User training

Documentation

IT service management

Education

High school diploma required

Bachelor’s degree preferred

Job description

Job Summary

Provides technical support for hardware, software, and systems to ensure a reliable end user experience. Responsibilities include troubleshooting issues, resolving service requests, and supporting device and application usage. As experience increases, duties expand to handling complex problems, leading support efforts, and contributing to process improvements and user enablement.

Responsibilities

• Resolve more complex end‑user issues, including software installations, peripheral configurations, and system performance troubleshooting.
• Assist in IT service management activities, ensuring timely resolution of incidents and requests.
• Develop and update technical documentation, user guides, and knowledge base articles.
• Provide user training on IT systems, best practices, and self‑service resources.
• Provide timely technical support to ensure end‑user productivity.
• Install, configure, and maintain desktops, peripherals, and software.
• Troubleshoot non‑routine issues and restore functionality either remotely or on‑site.
• Resolve issues referred by help desk support.
• Assist in the development of training materials.
• Perform internal audits of documentation and communications.
• Help maintain accuracy and accessibility of end‑user content in CMS/SharePoint.
• Apply working knowledge of organizational practices and business fundamentals.
• Address moderately complex problems using experience, judgment, and established precedents while operating within broad guidelines and policies.
• Individual contributor performing work with limited supervision; may provide guidance to less experienced team members as appropriate.
• Perform all other duties as assigned by management.
• Physical requirement: Ability to lift and move equipment up to 40 pounds, including floor‑to‑waist, waist‑to‑shoulder, and overhead lifts. Frequent bending, kneeling, and reaching to install or troubleshoot hardware under desks or in tight spaces.

Education

High school diploma required; Bachelor’s preferred.

Experience

Typically requires 2+ years of related work experience.

Equal Employment Opportunity

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [e-mail].

Benefits

Stewart offers a competitive benefits package that includes health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.