Advanced End-User IT Support Specialist II

C4500 PropertyInfo Corporation; Heights (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Stewart provides technical support for hardware, software, and systems to ensure a reliable end user experience. Responsibilities include troubleshooting issues, resolving service requests, and supporting device and application usage.

As experience increases, duties expand to handling complex problems, leading support efforts, and contributing to process improvements and user enablement. The role emphasizes documentation and user training.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• Typically requires 2+ years of related work experience.
• Experience developing and updating documentation and knowledge base articles.

Responsibilities

• Resolves complex end-user issues, including software installations, peripheral configurations, and system performance troubleshooting.
• Assists in IT service management activities, ensuring timely resolution of incidents and requests.
• Develops and updates technical documentation, user guides, and knowledge base articles.
• Provides user training on IT systems, best practices, and self-service resources.
• Provides timely technical support to ensure end-user productivity.
• Installs, configures, and maintains desktops, peripherals, and software.
• Troubleshoots non-routine issues and restores functionality remotely or on-site.
• Resolves issues referred by help desk support.
• Assists in the development of training materials.
• Performs internal audits of documentation and communications.
• Helps maintain accuracy and accessibility of end-user content in CMS/SharePoint.

Skills

Technical support

End-user support

Documentation

Training delivery

Education

High school diploma

Bachelor's degree preferred

Tools

CMS/SharePoint

Windows desktop

IT documentation tools

Job description

Stewart provides technical support for hardware, software, and systems to ensure a reliable end user experience. Responsibilities include troubleshooting issues, resolving service requests, and supporting device and application usage.

As experience increases, duties expand to handling complex problems, leading support efforts, and contributing to process improvements and user enablement. The role emphasizes documentation and user training.