End-User Tech Support Specialist

C1400 Stewart Title Guaranty Company - United States; Williamsburg Estates (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance options

401(k) with company match

Employee stock purchase program

Paid time off

Employee discounts

Job summary

C1400 Stewart Title Guaranty Company in Williamsburg Estates is seeking a Technical Support Specialist to provide technical support for hardware and software, ensuring a reliable end user experience. The role involves troubleshooting issues, resolving service requests, and supporting device and application usage.

Qualified candidates should have at least 2 years of related experience, a high school diploma, and preferably a bachelor’s degree. The company offers a competitive benefits package that includes health insurance options, 401(k), and paid time off.

Qualifications

• 2+ years of related work experience in technical support.
• Experience in troubleshooting software and hardware issues.
• Ability to develop user guides and technical documentation.

Responsibilities

• Resolve complex end-user issues, including software installations.
• Assist in IT service management activities and incident resolution.
• Provide training on IT systems and best practices.
• Maintain desktops, peripherals, and software.

Skills

Technical support

Troubleshooting

User training

Documentation

IT service management

Education

High school diploma required

Bachelor’s degree preferred

Job description

C1400 Stewart Title Guaranty Company in Williamsburg Estates is seeking a Technical Support Specialist to provide technical support for hardware and software, ensuring a reliable end user experience. The role involves troubleshooting issues, resolving service requests, and supporting device and application usage.

Qualified candidates should have at least 2 years of related experience, a high school diploma, and preferably a bachelor’s degree. The company offers a competitive benefits package that includes health insurance options, 401(k), and paid time off.