End-User Tech Support Specialist — Grow with Impact

Stewart Title; Brentwood (MD); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Stewart is seeking an IT Support Technician to provide technical support for hardware, software, and end-user systems, ensuring a reliable daily experience. The role handles troubleshooting, incident resolution, and user enablement, with opportunities to expand into complex problems and process improvements.

Applicants typically have 2+ years of relevant experience, a high school diploma (Bachelor's preferred), and the ability to lift up to 40 pounds.

Qualifications

• High school diploma required; Bachelor's preferred.
• Typically requires 2+ years of related work experience.
• Experience with IT service management is a plus.

Responsibilities

• Resolves end-user issues, including software installations and configurations.
• Assists in IT service management activities and incident resolution.
• Develops and updates technical documentation and user guides.
• Provides user training on IT systems and best practices.
• Maintains desktops, peripherals, and software configurations.
• Troubleshoots issues remotely or on-site and supports end-user productivity.
• Maintains CMS/SharePoint content accuracy and accessibility.

Skills

End-user support

Technical documentation

User training

Education

High school diploma

Bachelor's degree

Tools

CMS/SharePoint

Job description

Stewart is seeking an IT Support Technician to provide technical support for hardware, software, and end-user systems, ensuring a reliable daily experience. The role handles troubleshooting, incident resolution, and user enablement, with opportunities to expand into complex problems and process improvements.

Applicants typically have 2+ years of relevant experience, a high school diploma (Bachelor's preferred), and the ability to lift up to 40 pounds.