End-User Tech Support Specialist (Hardware & Software)

Emerson Electric Co; Rutland (VT); On-site; USD 23,000 - 45,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid time off

Commuter benefits

Job summary

Oracle is seeking an on-site IT Support specialist to provide day-to-day technical assistance for end-users, covering hardware, software, and network issues across desktop and laptop environments. The role includes troubleshooting, documenting resolutions, and assisting with installations, upgrades, and OS configurations.

You will participate in a range of support phases, prioritizing issues, and ensuring timely problem resolution.

Responsibilities

• Provide day-to-day technical support to end-users for hardware and software.
• Troubleshoot hardware and software issues and document resolutions.
• Install, configure, update end-user desktop and laptop software as needed.
• Coordinate, monitor, and resolve client installations, upgrades, and OS configuration issues.

Job description

Oracle is seeking an on-site IT Support specialist to provide day-to-day technical assistance for end-users, covering hardware, software, and network issues across desktop and laptop environments. The role includes troubleshooting, documenting resolutions, and assisting with installations, upgrades, and OS configurations.

You will participate in a range of support phases, prioritizing issues, and ensuring timely problem resolution.