End-User Systems Support Specialist I

Collin County Mental Health Retardation Center; McKinney (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

Collin County Mental Health Retardation Center in McKinney, TX is seeking a System Support Specialist to install, maintain, and troubleshoot end-user computers and peripherals, and to support Lifepath's asset management system.

The role emphasizes Windows 10+, Microsoft 365, PowerShell, and efficient interaction with users to maximize MIS resources while meeting deadlines and collaborating with multiple departments.

Qualifications

• Graduation from accredited high school or equivalent.
• Minimum of two years' experience working as System Support Specialist or similar job.
• Current valid Texas driver's license required.
• Industry certifications are a plus (A+, Network+, MCP, etc.).

Responsibilities

• Imaging, installing, configuring, and maintaining of user computers, connections, and peripherals.
• Performance tuning of end user computers.
• Removal and installation of all IT equipment during moves, remodels, deployments, and build out of offices including computers, switches, routers, printers, and peripherals.
• Interacting with end users to fully utilize MIS resources.
• Works Help Desk tickets to provide timely response and resolution.
• Maintain working relationship with other departments within the agency.
• Documents build/rebuild of any new or existing computer.
• Documents IT equipment in Lifepath's asset management system.
• System administration, e.g., adding/deleting end users, as well as managing user and computer accounts in an Active Directory environment.
• Integrating systems to meet business needs with automation.
• Coordinating with other information systems resources.
• Uses work hours efficiently.
• Other duties as assigned

Skills

Windows 10+

Microsoft 365

Office 365

PC components

PowerShell scripting

Troubleshooting

Communication skills

English communication

Education

High School Diploma or equivalent

Tools

Active Directory experience

Job description

Collin County Mental Health Retardation Center in McKinney, TX is seeking a System Support Specialist to install, maintain, and troubleshoot end-user computers and peripherals, and to support Lifepath's asset management system.

The role emphasizes Windows 10+, Microsoft 365, PowerShell, and efficient interaction with users to maximize MIS resources while meeting deadlines and collaborating with multiple departments.