IT Systems & End-User Support Technician

LifePath Systems; McKinney (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

LifePath Systems in McKinney, TX seeks a Support Services Technician to image, install, configure, and maintain end-user computers and peripherals. You’ll tune performance, manage assets, and document builds in the asset system while supporting end users and resolving Help Desk tickets.

Ideal candidates have 2+ years in IT support, familiarity with Windows 10+, Microsoft 365, AD, and strong troubleshooting with solid communication skills in English.

Qualifications

• Graduation from accredited high school or equivalent.
• Minimum of two years’ experience working as System Support Specialist or similar job.
• Industry certifications are a plus (A+, Network+, MCP, etc.).
• Current valid Texas driver’s license required

Responsibilities

• Imaging, installing, configuring, and maintaining user computers, connections, and peripherals.
• Performance tuning of end user computers.
• Removal and installation of all IT equipment during moves, remodels, deployments, and build outs.
• Interacting with end users to fully utilize MIS resources.
• Working Help Desk tickets to provide timely response and resolution.
• Maintain working relationship with other departments.
• Document build/rebuild of any new or existing computer.
• Document IT equipment in Lifepath’s asset management system.
• System administration tasks such as adding/deleting end users and managing AD accounts.
• Integrating systems to meet business needs with automation.
• Coordinating with other information systems resources.
• Uses work hours efficiently.
• Other duties as assigned

Skills

Windows 10+

Microsoft 365

Active Directory

PowerShell

Troubleshooting

Communication

Team collaboration

English proficiency

Education

High School Diploma or equivalent

2+ years IT support experience

Texas driver’s license

Job description

LifePath Systems in McKinney, TX seeks a Support Services Technician to image, install, configure, and maintain end-user computers and peripherals. You’ll tune performance, manage assets, and document builds in the asset system while supporting end users and resolving Help Desk tickets.

Ideal candidates have 2+ years in IT support, familiarity with Windows 10+, Microsoft 365, AD, and strong troubleshooting with solid communication skills in English.