End-User IT Support Pro - Windows & M365

GDT - General Datatech

Farmers Branch (TX)

On-site

USD 42,000 - 65,000

Full time

29 hours ago

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Job summary

GDT - General Datatech is seeking an experienced IT Desktop System Specialist to provide day-to-day support for end users at our Farmers Branch location. You will troubleshoot hardware, software, account access, peripherals, Microsoft 365 apps, and basic network connectivity to ensure timely resolution and a positive user experience.

The role involves endpoint management, asset tracking, device deployments, documentation, and security compliance in a fast-paced environment.

Qualifications

3–5 years of experience in desktop support, help desk, endpoint support, or IT service desk roles.
Experience supporting Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, printers, peripherals, and common business applications.
Working knowledge of Active Directory, Entra ID, Microsoft Intune, Autopilot, endpoint provisioning, and IT service management ticketing systems.
Understanding of networking fundamentals, including Wi-Fi, DNS, DHCP, TCP/IP, and VPN troubleshooting.
Hands-on experience configuring, deploying, imaging, and troubleshooting desktops, laptops, and peripheral devices.
Familiarity with IT asset management, ticket documentation, endpoint security, and access management processes.
Strong troubleshooting, communication, customer service, organization, and time management skills.
Ability to prioritize multiple requests, take ownership of issues, and collaborate effectively with technical teams and end users.
Associate or bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent practical experience will be considered.
Certifications are a plus (CompTIA A+, Network+, Microsoft, ITIL, HDI).
Familiarity with Microsoft Copilot and approved AI-enabled productivity or support tools is beneficial.
This is an on-site position based in Farmers Branch, TX.
Occasional after-hours or weekend support may be required.

Responsibilities

Provide hands-on and remote technical support for Windows desktops, laptops, printers, monitors, docking stations, mobile devices, and other peripherals.
Troubleshoot hardware, software, operating system, account access, VPN, MFA, and connectivity issues.
Manage service desk tickets from initial request through resolution or escalation, maintaining accurate documentation and communicating updates to users.
Configure, image, deploy, replace, and maintain endpoint devices and approved business applications.
Support employee onboarding, offboarding, equipment refreshes, device returns, and workstation moves.
Assist with endpoint management using Microsoft Intune, Autopilot, Active Directory, Entra ID, and remote support tools.
Maintain accurate IT asset inventories, equipment assignments, support procedures, and knowledge base documentation.
Assist with software updates, patching, encryption verification, antivirus checks, device compliance, and other endpoint security activities.
Support shared workstations, conference room systems, kiosks, label printers, and equipment used in office, manufacturing, and lab environments.
Provide clear, professional communication and customer-focused support to employees at all levels.
Escalate complex or recurring issues to infrastructure, cybersecurity, application, or senior IT teams as appropriate.
Help users navigate Microsoft 365, collaboration tools, self-service resources, and approved AI productivity tools, including Copilot.
Identify opportunities to improve support processes, reduce recurring issues, and enhance the end-user experience.