System Support Spec I

Collin County Mental Health Retardation Center; McKinney (TX); Presencial; USD 26 000 - 37 000; Tempo integral

Resumo da oferta

Collin County Mental Health Retardation Center in McKinney, TX is seeking a System Support Specialist to install, maintain, and troubleshoot end-user computers and peripherals, and to support Lifepath's asset management system.

The role emphasizes Windows 10+, Microsoft 365, PowerShell, and efficient interaction with users to maximize MIS resources while meeting deadlines and collaborating with multiple departments.

Qualificações

• Graduation from accredited high school or equivalent.
• Minimum of two years' experience working as System Support Specialist or similar job.
• Current valid Texas driver's license required.
• Industry certifications are a plus (A+, Network+, MCP, etc.).

Responsabilidades

• Imaging, installing, configuring, and maintaining of user computers, connections, and peripherals.
• Performance tuning of end user computers.
• Removal and installation of all IT equipment during moves, remodels, deployments, and build out of offices including computers, switches, routers, printers, and peripherals.
• Interacting with end users to fully utilize MIS resources.
• Works Help Desk tickets to provide timely response and resolution.
• Maintain working relationship with other departments within the agency.
• Documents build/rebuild of any new or existing computer.
• Documents IT equipment in Lifepath's asset management system.
• System administration, e.g., adding/deleting end users, as well as managing user and computer accounts in an Active Directory environment.
• Integrating systems to meet business needs with automation.
• Coordinating with other information systems resources.
• Uses work hours efficiently.
• Other duties as assigned

Conhecimentos

Windows 10+

Microsoft 365

Office 365

PC components

PowerShell scripting

Troubleshooting

Communication skills

English communication

Formação académica

High School Diploma or equivalent

Ferramentas

Active Directory experience

Descrição da oferta de emprego

Job Details

Job Location: McKinney, TX 75069, Education Level: High School, Salary Range: $23.08 Hourly,

• Imaging, installing, configuring, and maintaining of user computers, connections, and peripherals.
• Performance tuning of end user computers.
• Removal and installation of all IT equipment during moves, remodels, deployments, and build out of offices including computers, switches, routers, printers, and peripherals.
• Interacting with end users to fully utilize MIS resources.
• Works Help Desk tickets to provide timely response and resolution.
• Maintain working relationship with other departments within the agency.
• Documents build/rebuild of any new or existing computer.
• Documents IT equipment in Lifepath's asset management system.
• System administration, e.g., adding/deleting end users, as well as managing user and computer accounts in an Active Directory environment.
• Integrating systems to meet business needs with automation.
• Coordinating with other information systems resources.
• Uses work hours efficiently.
• Other duties as assigned

Qualifications

• Graduation from accredited high school or equivalent.
• Minimum of two years' experience working as System Support Specialist or similar job.
• Industry certifications are a plus (A+, Network+, MCP, etc.)
• Current valid Texas driver's license required

Knowledge, Skills, & Abilities

• Proficiency with Microsoft Windows operating systems (Windows 10 and newer)
• Proficiency with Microsoft 365 and Office 365.
• Knowledgeable of PC components and operation.
• PowerShell scripting is a plus.
• Possess solid troubleshooting and problem-solving skills.
• Able to work efficiently both with others and under limited supervision.
• Ability to communicate well with others at all levels in the English language
• Must be flexible and willing to work to meet established deadlines