End User Support Technician — Onsite & Training Lead

Doyon, Limited; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

Doyon, Limited seeks a Technical Support Specialist in Washington, DC, to provide client support by troubleshooting hardware and software issues, escalating complex problems as necessary. Responsibilities include providing onsite support, creating documentation, and coaching lower-tier technicians.

The ideal candidate will have 2 years of technical help desk experience, solid problem-solving skills, and certifications such as A+ and Microsoft Office Specialist. This position ensures high service standards and client satisfaction.

Qualifications

• 2 years of relevant experience in a technical help desk environment.
• Valid driver’s license and reliable personal vehicle.
• Required certifications: A+, Microsoft Office Specialist.

Responsibilities

• Troubleshoot and resolve workstation and server issues.
• Provide onsite support for clients.
• Document and monitor service requests.

Skills

Problem-solving skills

Customer service skills

Good communication skills

Organizational skills

Education

High school diploma or GED

Associate degree or higher

Tools

ConnectWise

Microsoft Office applications

Kaseya

Google Workspace

Job description

Doyon, Limited seeks a Technical Support Specialist in Washington, DC, to provide client support by troubleshooting hardware and software issues, escalating complex problems as necessary. Responsibilities include providing onsite support, creating documentation, and coaching lower-tier technicians.

The ideal candidate will have 2 years of technical help desk experience, solid problem-solving skills, and certifications such as A+ and Microsoft Office Specialist. This position ensures high service standards and client satisfaction.