Helpdesk Operations Lead

Doyon, Limited; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Job summary

Doyon, Limited is seeking a skilled IT Operations Manager to oversee helpdesk operations and lead a team of engineers in Washington, DC. The candidate should possess a Bachelor’s degree, relevant IT certifications, and experience in managing IT projects.

This role requires outstanding communication skills and the ability to work in a fast-paced environment, ensuring client satisfaction and adherence to helpdesk policies.

Successful applicants will enjoy a supportive workplace committed to opportunity and growth.

Qualifications

• Attain CompTIA Project+ or other approved Project Management certification within 9 months.
• Bachelor’s degree in information technology management or related field required.
• 4+ years of progressive IT experience preferred.

Responsibilities

• Ensure helpdesk procedures are well documented and adhered to.
• Lead a team of 4 helpdesk engineers on a daily basis.
• Act as the point of contact for client concerns.

Skills

CompTIA Project+ or other approved Project Management certification

Bachelor’s degree in information technology management or related field

4+ years of progressive IT experience

IT management and/or supervisory experience

Outstanding communications and customer relations skills

Strong technical skills

Proven ability to communicate with end users and executives

Analytical and problem-solving skills

Education

Bachelor’s degree

Tools

Microsoft software

Google software

Job description

Doyon, Limited is seeking a skilled IT Operations Manager to oversee helpdesk operations and lead a team of engineers in Washington, DC. The candidate should possess a Bachelor’s degree, relevant IT certifications, and experience in managing IT projects.

This role requires outstanding communication skills and the ability to work in a fast-paced environment, ensuring client satisfaction and adherence to helpdesk policies.

Successful applicants will enjoy a supportive workplace committed to opportunity and growth.