Senior End-User IT Support Specialist

SCAN Health Plan; Long Beach, Northern (CA, KY); Hybrid; USD 80,185,000 - 115,796,000; Full time

Benefits offered by this job

Hourly pay range

Annual bonus

Wellness program

PTO

11 holidays with floating day

401(k) with employer match

Employee recognition program

Tuition reimbursement

Job summary

SCAN Health Plan is seeking a Help Desk Technician in Long Beach, CA to provide first-line support for hardware, software, and networking issues across Microsoft 365 and cloud tenants. You will diagnose problems, guide users, and escalate complex cases to higher-level teams as needed.

Key duties include phone and on-site support, workstation moves, network troubleshooting, and administering AD/SCCM/SUS/Dameware/Lansweeper. Strong communication and technical knowledge are essential for success.

Qualifications

• High School Diploma or equivalent experience.
• 5+ years of related experience.
• Performs work under direct supervision; handles basic issues and refers complex ones.
• Strong technical skills in hardware, software, and networking.
• Good oral and written communication skills.

Responsibilities

• Provide phone and help-desk support for local and off-site users.
• Plan all computer workstation relocations and major moves.
• Provide network troubleshooting and end-user software/hardware support.
• Assist in Active Directory, SCCM, SUS, Dameware and Lansweeper administration.
• Record incident descriptions and follow-up to resolve issues; ensure customer satisfaction.
• Participate in on-call rotation and special projects.

Skills

Phone support

Help desk

Network troubleshooting

Active Directory

SCCM

Lansweeper

Dameware

SUS

Troubleshooting

Communication skills

Education

High School Diploma or equivalent

Tools

Active Directory

SCCM

SUS

Dameware

Lansweeper

Job description

SCAN Health Plan is seeking a Help Desk Technician in Long Beach, CA to provide first-line support for hardware, software, and networking issues across Microsoft 365 and cloud tenants. You will diagnose problems, guide users, and escalate complex cases to higher-level teams as needed.

Key duties include phone and on-site support, workstation moves, network troubleshooting, and administering AD/SCCM/SUS/Dameware/Lansweeper. Strong communication and technical knowledge are essential for success.