Advanced End User Support Specialist (Level 2)

SCAN; Long Beach (CA); On-site; USD 88,169,000 - 127,569,000; Full time

Benefits offered by this job

Annual bonus program

Wellness program

PTO

11 holidays + floating holiday

401(k) with match

Tuition reimbursement

Job summary

SCAN is seeking a skilled IT Support professional in California to provide advanced technical support for end-user hardware, software, and networking across Microsoft 365 and cloud tenants. The role requires independent resolution of escalated incidences, strong troubleshooting, and collaboration with cross-functional teams.

The candidate will document issues, maintain knowledge base articles, and mentor Level 1 Technicians while contributing to process improvements.

Qualifications

• 3+ years of progressive help desk or desktop support experience.
• Experience with Windows endpoint support and Microsoft 365 apps.
• Ability to document technical work clearly and communicate with non-technical users.

Responsibilities

• Serve as Level 2 escalation for complex incidents and requests.
• Troubleshoot Windows and mobile endpoints, M365, identity, network, printers, line-of-business apps.
• Manage AD and SCCM/endpoint tools, software updates, and asset tracking.

Skills

Endpoint support

Microsoft 365

Active Directory

Network troubleshooting

Incident documentation

Ticketing systems

Mentoring

Tools

SCCM

Remote support tools

Job description

SCAN is seeking a skilled IT Support professional in California to provide advanced technical support for end-user hardware, software, and networking across Microsoft 365 and cloud tenants. The role requires independent resolution of escalated incidences, strong troubleshooting, and collaboration with cross-functional teams.

The candidate will document issues, maintain knowledge base articles, and mentor Level 1 Technicians while contributing to process improvements.