End User Support Technician

Pyramid Consulting, Inc; Redmond (WA); On-site; USD 71,635,000 - 77,366,000; Part time

Job summary

Pyramid Consulting, Inc. has an immediate contract opening for an End User Support Technician in Redmond, WA, onsite.

This 06+months assignment offers pay ranging from $25 to $27 per hour and includes benefits; strong potential for extension based on performance. The role supports end users in office and factory-floor environments, handling desktop/laptop/mobile device issues, inventory, and customer-facing service.

Qualifications

• 3+ years of experience in technical support roles.
• Strong desktop/laptop/mobile device support knowledge.
• Ability to support users in office and factory-floor environments.

Responsibilities

• Provide exceptional technical assistance to end users in both office and factory-floor settings.
• Manage and resolve end-user equipment-related issues efficiently.
• Maintain high standards of service through proactive problem-solving.
• Oversee inventory of desktop hardware and software, ensuring availability and proper functioning.
• Foster a client-facing role that requires excellent communication and customer support skills.

Skills

End-user support

Customer service

Job description

Immediate need for a talented End User Support Technician. This is a 06+months contract opportunity with long-term potential and is located in Redmond, WA(Onsite).

Job ID: 26-30814

Pay Range: $25/hr - $27/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide exceptional technical assistance to end users in both office and factory-floor settings.
• Manage and resolve end-user equipment-related issues efficiently.
• Maintain high standards of service through proactive problem-solving.
• Oversee inventory of desktop hardware and software, ensuring availability and proper functioning.
• Foster a client-facing role that requires excellent communication and customer support skills.

Key Requirements and Technology Experience:

• Strong understanding of desktop/laptop/mobile device support principles and practices.
• 3+ years of experience in technical support roles.
• Flexibility to support users in both office and factory-floor environments

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.