End User Support Specialist — IT Helpdesk & Solutions

krispy; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, vision, and dental insurance)

Employee discount program

401K plan

PTO and dream days

Life Insurance

FSA/HSA Plans

Job summary

Krispy in Charlotte, North Carolina is looking for an End User Support Specialist to serve as the first point of contact for customers seeking technical assistance. The role involves troubleshooting advanced technical issues and managing user account access while ensuring optimal solutions are provided.

Candidates need 2+ years of relevant experience and strong problem-solving and communication skills. The position offers comprehensive benefits, including medical, dental, and vision insurance, along with a 401K plan.

Qualifications

• 2+ years of experience in IT Support or similar role.
• Strong knowledge of computer systems, mobile devices, hardware, and software.
• Ability to communicate effectively with technical and non-technical audiences.

Responsibilities

• Troubleshoot advanced technical issues for various systems.
• Determine optimal solutions for customers.
• Act as the first escalation point for incidents and requests.
• Write/update knowledge base articles.

Skills

Service Desk technician/IT Support

Problem solving

Analytical skills

Multitasking

Communication skills

Tools

Computer systems

Hardware

Software

Job description

Krispy in Charlotte, North Carolina is looking for an End User Support Specialist to serve as the first point of contact for customers seeking technical assistance. The role involves troubleshooting advanced technical issues and managing user account access while ensuring optimal solutions are provided.

Candidates need 2+ years of relevant experience and strong problem-solving and communication skills. The position offers comprehensive benefits, including medical, dental, and vision insurance, along with a 401K plan.