End User Support Specialist

CareersElite.com; Charlotte (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Employee Discount Program

401k Plan

PTO

Dream Days

Life Insurance

FSA/HSA Plans

Job summary

CareersElite.com in Charlotte, NC is seeking a Service Desk Technician to be the first line of support for end users. You will handle account access requests and escalate issues as needed, delivering timely, friendly service to a diverse user base.

You will troubleshoot across systems, hardware, software, and mobile devices, and document steps in the knowledge base to improve self-service support for colleagues.

Qualifications

• Requires 2+ years of experience as a Service Desk technician or IT Support Specialist.
• Must possess strong knowledge of computer systems and mobile devices along with excellent communication skills for technical and non-technical audiences.

Responsibilities

• Serve as the first or escalated point of contact for technical assistance and manage user account access.
• Perform troubleshooting for systems, hardware, and software while documenting processes in knowledge base articles.

Skills

Troubleshooting

Technical Support

User Account Management

Knowledge Base Documentation

Analytical Thinking

Customer Service

Hardware Support

Software Support

Mobile Device Management

Incident Management

Job description

Serve as the first or escalated point of contact for technical assistance and manage user account access. Perform troubleshooting for systems, hardware, and software while documenting processes in knowledge base articles.

Requirements

Requires 2+ years of experience as a Service Desk technician or IT Support Specialist. Must possess strong knowledge of computer systems and mobile devices along with excellent communication skills for technical and non-technical audiences.

Key Skills

Troubleshooting, Technical Support, User Account Management, Knowledge Base Documentation, Analytical Thinking, Customer Service, Hardware Support, Software Support, Mobile Device Management, Incident Management

Benefits

Medical Insurance, Vision Insurance, Dental Insurance, Employee Discount Program, 401k Plan, PTO, Dream Days, Life Insurance, FSA/HSA Plans