End User Support / Desktop Support - W2 Only, No 3rd Party

CBTS; Louisville (KY); On-site; USD 27,000 - 39,000; Full time

Job summary

CBTS in Louisville, KY requires an End User Support/Desktop Support technician for a 6-month contract-to-hire engagement. The role pays $24/hour on W2 (no third party) and focuses on advanced technical support, deploying large-scale hardware solutions, and supporting Microsoft environments.

Responsibilities include onboarding and offboarding users, addressing onboarding, offboarding, and technology issues related to office systems, hardware, software, or procedures while delivering excellent

Qualifications

• CompTIA+ Certification (A+, Network+, or equivalent)
• Enterprise user support experience
• Experience deploying large-scale software/hardware rollouts
• Ability to work independently and in a fast-paced environment

Responsibilities

• Onboarding and offboarding support for users
• Support office systems, hardware, and software issues
• Uphold SLAs and compliance standards
• Troubleshoot complex technical problems with analytical skills

Job description

Role: End User Support / Desktop Support

Duration: 6 months, Contract-to-hire

Pay rate: $24/hour on W2 (NO Third Party)

Client does not allow C2C for this role.

Job summary

The technician will provide advanced technical support, deploy large-scale hardware solutions, and support Microsoft environments. Responsibilities include supporting users with any onboarding, offboarding, technical issues, or questions related to office systems, hardware, software, or procedures, while delivering excellent customer service. The role involves upholding SLAs and compliance standards, handling challenging and intricate problems that require specialized or advanced technical solutions, and demonstrating strong analytical, problem-solving, and conceptual skills.

Required skills

• CompTIA+ Certification (A+, Network+, or equivalent experience and education).
• Proven experience supporting user populations in enterprise environments.
• Demonstrated ability to deploy and manage large-scale software and hardware rollouts.
• Ability to work independently and collaboratively in a fast-paced, evolving environment.