Technical Help Desk Specialist

Acro Service Corp; Carson City (NV); On-site; USD 30,000 - 36,000; Full time

Job summary

Acro Service Corp is seeking a tier-one IT support specialist in a fast-paced environment. You will provide network and systems support, set up new user accounts, and maintain accurate records in Active Directory while using Service Desk tools to track activities.

You will assist with asset management, document customer communications, and proactively troubleshoot IT issues within an agile project team. Strong customer service and communication skills are essential.

Qualifications

• Two years of hands-on IT support experience.
• Experience with desktops, laptops/tablets, printers, Windows, Office.
• Familiar with VPN and remote access technologies.
• Strong customer service and communication skills.

Responsibilities

• Provide tier-one network and systems support in a non-scripted environment.
• Establish new users including network, email accounts, and maintaining accurate user information in Active Directory.
• Maintain Service Desk request tracking software and monitor activities.
• Assist with asset management of computers, printers and peripherals.
• Write customer communications, processes, and other customer-facing documentation.
• Proactively monitor, analyze, and troubleshoot IT issues and drive resolution.
• Work within an agile project management environment.

Skills

Customer service

Troubleshooting

Multitasking

Communication

Tools

Active Directory

Windows OS

VPN

Office 365

Job description

Pay Rate: $24/hr on W2 without any benefits.

Job Description :

• Responsible for providing tier-one network and systems support by answering, responding, and solving customer's technical requests in a non-scripted environment.
• Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.
• Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities.
• Assisting with asset management of computers, peripheral devices and printers
• Writing customer communications, processes, and other customer-facing documentation.
• Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.
• Work within an agile project management environment.

QUALIFICATIONS

• Solid knowledge of Service Desk and Customer Support center operations.
• Minimum of two (2) years' hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
• Have a proactive nature with the ability to solve problems.
• Be able to work on multiple projects, activities, and tasks, simultaneously.
• Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

The ideal candidate should have one or more of the following certifications:

• CompTIA A+, CompTIA Network+, CompTIA Security +