End User Support

Inceed; Oklahoma City (OK); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Benefits start on day one

Variable bonus structure

Employee referral program with cash

401(k) matching up to 3%

Job summary

Inceed in Oklahoma City is seeking an End User Support professional to provide day-to-day support for Windows-based devices, mobile, and applications in a business-focused environment. The role emphasizes solving problems, supporting users, and keeping technology running smoothly in a hands-on, independent capacity.

The position is 100% onsite with standard business hours, offering a competitive compensation range and strong teamwork within a distributed IT environment.

Qualifications

• At least 3 years of professional IT support experience.
• Experience with Active Directory or Azure Active Directory.
• Knowledge of user and security group administration.
• Solid troubleshooting skills for hardware and software issues.
• Understanding of Ethernet, TCP/IP, and remote access solutions.
• Working knowledge of DHCP and DNS basics.
• Experience using help desk or ticketing systems.
• Excellent customer service and organizational skills.

Responsibilities

• Provide Level 2 support for end-user hardware and applications
• Troubleshoot Windows operating systems and desktop issues
• Support Active Directory and security group administration
• Resolve PC connectivity issues, including Ethernet and TCP/IP
• Assist with remote access and basic network troubleshooting
• Manage help desk tickets and follow issues through completion
• Support iOS devices and related end-user technology needs
• Help maintain IT asset standards and device performance
• Communicate technical information clearly to end users
• Work independently while supporting a distributed team

Skills

Level 2 support

Windows troubleshooting

Active Directory / Azure AD

Security group administration

Networking basics (Ethernet/TCPIP)

Remote access

Help desk / ticketing systems

Excellent communication

Job description

Compensation

$55,000 - $65,000 annually, depending on experience

Inceed has partnered with a great company to help find a skilled End User Support to join their team!

This is a great opportunity for a hands-on IT professional who enjoys solving problems, supporting users, and keeping technology running smoothly. In this role, you’ll provide day-to-day support for Windows-based computers, mobile devices, hardware, and applications in a stable, business-focused environment. With a strong team culture, room to contribute, and a clear need for someone who can step in and make an impact quickly, this is an excellent opportunity for someone who likes variety, independence, and meaningful end-user support work.

Key Responsibilities & Duties

• Provide Level 2 support for end-user hardware and applications
• Troubleshoot Windows operating systems and desktop issues
• Support Active Directory and user security group administration
• Resolve PC connectivity issues, including Ethernet and TCP/IP
• Assist with remote access and basic network troubleshooting
• Manage help desk tickets and follow issues through completion
• Support iOS devices and related end-user technology needs
• Help maintain IT asset standards and device performance
• Communicate technical information clearly to end users
• Work independently while supporting a distributed team

Required Qualifications & Experience

• At least 3 years of professional IT support experience
• Experience with Active Directory or Azure Active Directory
• Knowledge of user and security group administration
• Solid troubleshooting skills for hardware and software issues
• Understanding of Ethernet, TCP/IP, and remote access solutions
• Working knowledge of DHCP and DNS basics
• Experience using help desk or ticketing systems
• Strong written and verbal communication skillsExcellent customer service and organizational skills

Nice to Have Skills & Experience

• A+, Network+, or similar certifications
• Experience supporting iOS devices
• Familiarity with hardware repair and installation
• Background supporting business users in a distributed environment
• Experience handling complex tickets independently
• Benefits start on day one
• Variable bonus structure
• Employee referral program with cash incentives
• 401(k) matching up to 3%

Other Information

• Traditional business hours: 8:00 AM to 5:00 PM
• 100% onsite position
• On-call coverage every five weeks for one week
• Business casual environment

If you are interested in learning more about the End User Support opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.