Facilities IT & Desktop Services Manager I

University of Alabama at Birmingham; University (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

University of Alabama at Birmingham is seeking an Information Systems Manager I in Facilities Technology Services to lead desktop support, device lifecycle management, and user assistance across the Facilities division.

You will supervise staff, coordinate with UAB IT and vendors, maintain asset records, and drive security, documentation, and service delivery to campus and hospital maintenance teams using Windows, Apple devices, and BAS workstations.

Qualifications

• Bachelor's degree in Information Systems or related field with 5 years of IT desktop support experience.
• Experience in desktop support, endpoint management, and IT operations.
• Experience coordinating with central IT, vendors and stakeholders.
• Familiarity with mobile device management preferred.
• Supervisory experience of technical staff required.
• Experience with documentation standards and ticketing systems.

Responsibilities

• Manage desktop services group across the Facilities division.
• Oversee device ordering, inventory, configuration, deployment and lifecycle.
• Provide and oversee help desk support and ticketing processes.
• Maintain device inventory records and lifecycle documentation.
• Coordinate with UAB IT, HSIS, vendors and facilities stakeholders.
• Ensure security, compliance, and asset accountability.
• Plan replacement cycles and budget alignment.
• Supervise staff and develop cross-training.

Skills

Desktop support

Endpoint management

IT operations

Asset management

Customer service

Documentation

Supervisory experience

Mobile device management

Education

Bachelor's degree in Information Systems, Computer Science, or a related field

Job description

University of Alabama at Birmingham is seeking an Information Systems Manager I in Facilities Technology Services to lead desktop support, device lifecycle management, and user assistance across the Facilities division.

You will supervise staff, coordinate with UAB IT and vendors, maintain asset records, and drive security, documentation, and service delivery to campus and hospital maintenance teams using Windows, Apple devices, and BAS workstations.