End User Services Coordinator

General Dynamics Corporation; North Kingstown (RI); On-site; USD 60,000 - 75,000; Full time

Job summary

General Dynamics Electric Boat seeks an End User Services Coordinator for the Quonset Point Shipyard in North Kingstown, RI. This 2nd-shift, on-site role focuses on providing end-user IT support and coordinating with MSPs to maintain desktop, tablet, and mobile device services.

Responsibilities include ticket handling, user communications, and collaboration with IT teams to resolve issues while ensuring policy compliance and smooth TechStop operations.

Qualifications

• High school diploma or GED or equivalent technical training.
• 2–8 years of computer/technical support experience.
• Preference: CompTIA A+ certification.
• Experience with Microsoft 365 and cloud collaboration.
• Knowledge of Windows OS, mobile devices, printers/scanners, Office Suite, and ticketing systems.

Responsibilities

• Provide End User IT support and oversee MSP for End User Services.
• Interface with EB user community, management, and IT providers.
• Ensure compliance with policies and procedures.
• Respond to service tickets for desktop, tablet, and mobile support.
• Handle telephone, email, and online support requests.
• Document, track, and monitor service tickets in systems/tools.
• Coordinate with teams to resolve tickets.
• Escalate unresolved issues and support IT TechStop operations at Quonset Point.

Skills

Customer service

Multitasking

Microsoft products know-how

Reading/writing instructions

Education

High school diploma or GED

Two-year IT/training program

Tools

Microsoft 365

Ticketing system

Windows operating systems

Mobile devices & printers

Job description

Responsibilities for this Position

End User Services Coordinator
US-RI-North Kingstown
Job ID: 2026-21339
Type: Full-Time
# of Openings: 2
Category: Information Technology
EB Quonset Point Facility
Overview
The Electric Boat Information Technology End User Services Team has an opening for 2nd Shift End User Services Coordinator for Electric Boats Quonset Point Shipyard facility. The responsibilities of this role include and not limited to:

• Providing EndUser IT Support and managed service provider oversight for End User Services
• Interfacing effectively with EB user community, management, and contracted IT service providers
• Ensure compliance with organizational policies and procedures
• Responding to user inquiry on service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, software updates, ect)
• Responds to telephone, email, and on-line requests for technical support.
• Documents, tracks, and monitors service tickets using applicable systems and tools.
• Coordinate with other teams or departments to resolve service tickets as applicable.
• Escalate unresolved issues
• Support IT TechStop operations at Quonset Point Shipyard

This position is located at our Quonset Point Shipyard facility. This role is 100% on-site. 2nd Shift.
Responsibilities

• The ability to work independently and as a member of functional work teams
• Ability to prioritize and multitask assigned issues in a fast-paced work environment
• Knowledge of Microsoft products
• Ability to read and interpret written instructions
• Customer Service skills

Qualifications
Required:

• High school diploma or GED, or successful completion of a two-year technical/training program in information technology or similar.
• 2-8 years of experience in computer or technical support.

Preferred:

• CompTIA A+ Certification
• Experience in Microsoft 365 and cloud-based collaboration
• Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications

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General Dynamics Electric Boat is a recognized leader in the design, construction and lifecycle support of submarines for the United States Navy.