End User Services Coordinator

General Dynamics Electric Boat Corp.; North Kingstown (RI); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

General Dynamics Electric Boat Corp. in North Kingstown, RI, seeks a 2nd Shift End User Services Coordinator for the Quonset Point Shipyard facility.

You will provide on-site IT support, manage tickets, and coordinate with service providers to keep user systems running smoothly. Ideal candidates have a high school diploma or GED, 2–8 years in IT support, and familiarity with Microsoft 365 and ticketing systems.

Qualifications

• High school diploma or GED, or successful completion of a two-year IT/training program in information technology or similar.
• 2–8 years of experience in computer or technical support.

Responsabilités

• Provide End User IT Support and oversight for End User Services.
• Interface effectively with EB user community, management, and contracted IT service providers.
• Respond to service tickets from customers regarding Managed IT services (desktop, tablet, mobile support, software updates).
• Document, track, and monitor service tickets using applicable systems and tools.
• Coordinate with other teams to resolve service tickets and escalate unresolved issues.

Connaissances

Customer service

Multitasking

Microsoft products

Written instructions

Independent work

Formation

High school diploma or GED

Outils

Ticketing systems

Microsoft Windows

Microsoft 365

Description du poste

Overview

The Electric Boat Information Technology End User Services Team has an opening for 2nd Shift End User Services Coordinator for Electric Boats Quonset Point Shipyard facility.

• Providing EndUser IT Support and managed service provider oversight for End User Services
• Interfacing effectively with EB user community, management, and contracted IT service providers
• Ensure compliance with organizational policies and procedures
• Responding to user inquiry on service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, software updates, ect)
• Responds to telephone, email, and on-line requests for technical support.
• Documents, tracks, and monitors service tickets using applicable systems and tools.
• Coordinate with other teams or departments to resolve service tickets as applicable.
• Escalate unresolved issues
• Support IT TechStop operations at Quonset Point Shipyard

This position is located at our Quonset Point Shipyard facility. This role is 100% on-site. 2nd Shift.

Qualifications

Required:

• High school diploma or GED, or successful completion of a two-year technical/training program in information technology or similar.
• 2-8 years of experience in computer or technical support.

Preferred:

• CompTIA A+ Certification
• Experience in Microsoft 365 and cloud-based collaboration
• Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications

Skills

• The ability to work independently and as a member of functional work teams
• Ability to prioritize and multitask assigned issues in a fast-paced work environment
• Knowledge of Microsoft products
• Ability to read and interpret written instructions
• Customer Service skills

Physical Qualifications

Color Vision, Light Lifting

Environmental Attributes

Inside