On-Site End User IT Support Coordinator - 2nd Shift

General Dynamics Electric Boat Corp.; North Kingstown (RI); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

General Dynamics Electric Boat Corp. in North Kingstown, RI, seeks a 2nd Shift End User Services Coordinator for the Quonset Point Shipyard facility.

You will provide on-site IT support, manage tickets, and coordinate with service providers to keep user systems running smoothly. Ideal candidates have a high school diploma or GED, 2–8 years in IT support, and familiarity with Microsoft 365 and ticketing systems.

Formación

• High school diploma or GED, or successful completion of a two-year IT/training program in information technology or similar.
• 2–8 years of experience in computer or technical support.

Responsabilidades

• Provide End User IT Support and oversight for End User Services.
• Interface effectively with EB user community, management, and contracted IT service providers.
• Respond to service tickets from customers regarding Managed IT services (desktop, tablet, mobile support, software updates).
• Document, track, and monitor service tickets using applicable systems and tools.
• Coordinate with other teams to resolve service tickets and escalate unresolved issues.

Conocimientos

Customer service

Multitasking

Microsoft products

Written instructions

Independent work

Educación

High school diploma or GED

Herramientas

Ticketing systems

Microsoft Windows

Microsoft 365

Descripción del empleo

General Dynamics Electric Boat Corp. in North Kingstown, RI, seeks a 2nd Shift End User Services Coordinator for the Quonset Point Shipyard facility.

You will provide on-site IT support, manage tickets, and coordinate with service providers to keep user systems running smoothly. Ideal candidates have a high school diploma or GED, 2–8 years in IT support, and familiarity with Microsoft 365 and ticketing systems.